Software Engineer - ServiceNow

SEEK; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A multinational tech company in Kuala Lumpur is seeking a Software Engineer – ServiceNow to support the platform's administration and enhancements. You will collaborate with senior engineers to ensure reliability and scalability. Candidates must have 3+ years of ServiceNow development experience and relevant certifications. This role provides a flexible working environment and opportunities for career development and innovative projects.

Benefits

Annual Performance Bonus Plan

Flexible working arrangements

Casual dress policy

Qualifications

• 3+ years of hands-on experience in ServiceNow.
• Experience with catalog item development and workflow configuration.
• Ability to create documentation for systems administration.

Responsibilities

• Resolve incidents and service requests for ServiceNow.
• Develop and maintain catalog items and workflows.
• Perform platform administration tasks.

Skills

ServiceNow development

JavaScript

Incident resolution

Automated testing

Problem-solving

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Certified Implementation Specialist - ITSM

Tools

ServiceNow Automated Test Framework

Job description

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more productive and fulfilling working lives and to help organisations succeed.

By joining us, you’ll be part of a multinational technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multinational tech company with strong core values to help us solve complex challenges while building a flexible, exciting career – one that could take you anywhere.We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multilingual systems, solving high-impact problems to the benefit of millions of people within the region.Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences & courses while you work alongside seasoned experts.

Job Description

The Role

The Software Engineer – ServiceNow role will be a member of our BAU team, focusing on resolving incidents, delivering enhancements, and supporting day-to-day administration of the platform. You’ll work closely with senior engineers, solution consultants, and other IT teams to ensure the platform remains reliable, scalable, and aligned with business needs. This role is ideal for a technically strong individual with hands-on experience in JavaScript, ServiceNow development, and a passion for continuous improvement and automation.

The Team

The Software Engineer – ServiceNow plays a key role within the Service Management Technology team—a skilled and collaborative group of professionals based both onshore and offshore. This team is responsible for delivering and supporting the capabilities that maintain, enhance, and maximise the value of the ServiceNow platform and its associated reporting. As the technical backbone of SEEK’s broader Service Management function, the team is critical to ensuring the platform’s stability, scalability, and continuous improvement. This team operates within the ‘Corporate Platforms & Technology Partnering’ group, which includes several technical platform teams—such as ERP and Service Management—as well as a dedicated Technology Partnering team. Spanning the APAC region, with members located across Australia and Asia, our Corporate Platforms group provides end-to-end capabilities across solution architecture, security, compliance, environment management, release coordination, testing, integration, and governance. The Technology Partnering division complements this by offering strategic consulting, solution development, and program delivery support for Finance, Business Services, and People & Culture functions.

Key Responsibilities

Build

• Investigate and resolve incidents and service requests related to the ServiceNow platform in a timely manner.
• Develop and maintain catalog items, workflows, and Flow Designer flows to support evolving business requirements
• Perform platform administration tasks including user and role management, access controls, scheduled jobs, and instance maintenance.
• Build and maintain automated tests to ensure solution quality and minimize regression issues.
• Document system configurations, processes, and development work to support platform knowledge sharing and maintainability.
• Monitor the platform’s performance, conduct health checks, and take proactive actions to address issues.
• Support system upgrades, patching, and general maintenance to keep the platform current and stable

Execute

• Consistently write clean, well-tested, readable software, using secure coding practices, current patterns, and tooling.
• Validate code changes by executing unit test and end-to-end test
• Actively communicate with others in an effective, timely manner with empathy
• Improve a DevOps culture through effective collaboration and regular reflection
• Improve understanding of your customers and consider their needs in all development
• Collaborate with cross functional teams to define and document the test scenarios
• Support
• Follow established ServiceNow best practices to maintain platform stability and performance
• Contribute to a positive team environment by supporting colleagues and sharing knowledge
• Provide constructive feedback during reviews and team discussions
• Participate in knowledge sharing sessions to expand ServiceNow expertise

Strength

• Proactively seek learning opportunities and apply new knowledge to daily work
• Request regular feedback on work quality and apply suggestions for improvement
• Develop specialized knowledge in specific ServiceNow modules or capabilities

Qualifications

Essential Qualifications, Skills and Experience

• 3+ years of hands-on experience developing on the ServiceNow platform. • ServiceNow Certified System Administrator and Application Developer certifications.
• Certified Implementation Specialist Certifications – ITSM / ITAM / ITOM.
• Experience demonstrating sound working knowledge of ServiceNow’s core architecture and primary application modules such as Service Catalog, Incident Problem, Change Request, Asset and CMDB, Discovery Knowledge.
• Experience with Flow Designer, catalog item development, and workflow configuration.
• Experience building and maintaining automated tests using ServiceNow Automated Test Framework (ATF) or similar tools.
• Ability to create formal documentation for systems administration operations and maintenance.
• Experience performing platform upgrades and cloning activities.
• Effective, clear and concise communication as the subject matter expert with the ability to adapt to your audiences with various levels of technical acumen.
• Demonstrated ability to quickly breakdown problems and recommend innovative solutions, identify and summarise root cause analysis, and utilise escalation channels as needed.
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency, while managing expectations of technology teams and other internal stakeholders.
• Demonstrated ability to build effective relationships, work as a member of a team and deliver exceptional service to stakeholders

Additional Information

Permanent Perks

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific supportor adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.