Software Engineer

Compex Technologies Sdn Bhd; Kulai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology solutions company in Kulai, Malaysia, is seeking a Technical Support Specialist to provide remote assistance to customers. The ideal candidate will diagnose and resolve hardware, software, or network issues and work closely with sales and product teams. A degree in Electrical Engineering or Computer Science and bilingual proficiency in English and Chinese are required. Join us for exciting career opportunities!

Qualifications

• Bachelor's Degree or Diploma in relevant engineering or technical field.
• Bilingual proficiency in English and Chinese for customer communication.
• Strong written and verbal communication skills.

Responsibilities

• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Collaborate with sales, R&D, and product teams.

Skills

Technical support

Remote diagnosis

Collaboration

Communication skills

Bilingual in English and Chinese

Education

Degree / Diploma in Electrical / Electronic Engineering / Computer Science

Job description

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool. We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Overview

Responsibilities

1. Technical Support & Troubleshooting
   • Provide remote support for customers.
   • Diagnose and resolve hardware, software, or network issues.
   • Handle escalations from support teams.
2. Collaboration with Internal Teams
   • Work closely with sales, R&D, and product teams to align customer needs.
   • Provide feedback from customers to help improve products and services.

Skills and attributes

• Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
• Bilingual in English and Chinese (to communicate with Chinese customers).
• Strong communication skills (written and verbal).