Social Media ORM Lead & Team Manager (Bangkok/KL)

Agoda Company Pte. Ltd.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Agoda Company Pte. Ltd. in Kuala Lumpur is recruiting a Social Media Team Manager focused on Online Reputation Management.

You will lead ORM strategy, monitor brand sentiment, and manage a team of social media agents to deliver proactive reputation improvements. You will synthesize data from social channels, prepare executive summaries, and develop playbooks while aligning with cross-functional teams. The role offers a dynamic, multi-national environment and rotating shifts.

Qualifications

• 6+ years of social media, social care, or ORM experience.
• 2+ years in people management; strong leadership skills.
• Proficient in social listening, sentiment analysis, reporting.

Responsibilities

• Lead ORM strategy and everyday social media operations.
• Coach and develop a team of social media agents.
• Deliver executive-level ORM updates and action plans.
• Collaborate with cross-functional teams to improve processes.

Skills

ORM

Social media management

Data storytelling

Stakeholder communication

Tools

Sprinklr

Meltwater

Sprout Social

SQL

Tableau

Job description

Agoda Company Pte. Ltd. in Kuala Lumpur is recruiting a Social Media Team Manager focused on Online Reputation Management.

You will lead ORM strategy, monitor brand sentiment, and manage a team of social media agents to deliver proactive reputation improvements. You will synthesize data from social channels, prepare executive summaries, and develop playbooks while aligning with cross-functional teams. The role offers a dynamic, multi-national environment and rotating shifts.