Social Media Manager

Pandan Social, a subsidiary of Ruder Finn Asia, is a boutique digital marketing agency that provides comprehensive services for modern businesses – from brand strategy to social media to advertising management.

Founded in 2018, we serve clients across Asia and North America – including global OTT platforms, insurance companies, and lifestyle brands – with our sights set on penetrating more markets the world over. Our team of creatives work hard to get tasks done but play harder at the end of the day. At our office, you'll always find music, laughter, and (surprise, surprise) pandan plants!

We pride ourselves on an inclusive and supportive environment where everyone is encouraged to speak up and take initiative. And as a boutique agency, we offer the perfect environment for individuals to make an impact, work closely with the co-founders, and explore areas beyond traditional job scopes.

Job Description

• Creative conceptualizing, strategizing, and optimizing clients’ monthly content calendars and social media campaigns
• Planning internal team timelines for ideations, deliverables, and reporting
• Being the main point of contact for clients via digital and physical channels when overseeing their account
• Managing a portfolio of accounts
• Relaying the clients’ needs and wants to our in-house team of creatives (disseminating creative requirements to graphic designers, photographers, and copywriters), media buy team, and any other divisions involved
• Proofing any work (content, reports, media buy data, strategies, etc.) produced before it is sent to the client
• Compiling monthly analytical social media reports, community management data, and media buy insights
• Providing insight and analysis of client social media and media buy performance, with suggestions for improvement regularly
• Community management of clients' social media pages
• Strategizing and planning new client pitches
• Client/project management of other marketing campaigns as and when necessary

Requirements

• Taking initiative to provide the best possible service to our clients - this is our most valued key competency
• An excellent grasp of the English language and grammar
• A creative flair in conceptualizing social media content, marketing campaign strategies, media buy strategies and community engagement
• The ability to analyze and dissect social media performance analytics, as well as explain these findings coherently
• A deep understanding of digital marketing is needed—especially social media and media buy strategies
• Effective time management of yourself and others, as you will be the point person with both the clients and the internal team
• A passion for digital marketing, including staying across the latest industry news/trends
• To be able to be across and reply to messages promptly, across multiple channels of communication (email, WhatsApp, Slack, etc.)