Social Media Manager

Erapoly Global Sdn Bhd; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company in e-commerce seeks an individual to develop strategies and manage online campaigns for their products. The role involves enhancing customer experience, overseeing web management, and analyzing sales trends to maximize engagement and sales growth. Candidates should possess strong communication skills and 4-5 years of experience in e-commerce or digital marketing.

Benefits

Competitive salary

Dynamic work environment

Medical and insurance coverage

Qualifications

• Minimum of 4-5 years of relevant experience in e-commerce or digital marketing.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Optimize product listings and execute online campaigns to boost sales.
• Handle logistics and ensure timely order fulfillment.
• Manage digital campaigns across multiple social media platforms.

Skills

Communication

Customer Service

Self-Motivation

Adaptability

Education

Diploma or Degree in any field

Job description

Job Responsibility

E-Commerce Strategy

• Optimize product listings with accurate, engaging content and high-quality imagery.
• Plan and execute online campaigns, promotions, and seasonal discounts to boost sales and enhance the online shopping experience.
• Monitor competitor trends and customer behavior to refine and improve ecommerce strategy.
• Sell our branded products, including the Emma range, through online marketplaces such as Lazada and Shopee, with a commission plan included to incentivize sales growth.
  
  

Operational Management

• Monitor stock levels and coordinate with the operations team to ensure timely restocking.
• Prepare and fulfill online orders, including managing Pick Lists, AWB documentation, and maintaining packing supplies.
• Handle logistics and deliver packages to designated drop-off points.
  
  

Customer Experience

• Ensure timely and effective communication with customers to resolve inquiries or complaints.
• Maintain a positive shopping experience to foster customer loyalty and satisfaction.
  
  

Social Media & Digital Marketing

• Manage and execute digital campaigns across platforms including Facebook, Instagram, TikTok and youtube.
• Implement SEO/SEM strategies and utilize social media to increase engagement, traffic, and conversion.
• Plan and create digital content tailored to different channels and target audiences.
  
  

Website Management

• Oversee maintenance, updates, and performance optimization of the companyâs website to ensure a smooth and appealing user experience.
  
  

Analytics & Reporting

• Use platform analytics tools to track KPIs, campaign effectiveness, sales trends, and customer behaviors.
• Prepare regular reports and actionable insights to support strategic decisions.
  
  

Creative Design Support

• Design and develop marketing materials such as brochures, posters, banners, flyers, and digital graphics for campaigns and online platforms.
  
  

Job Requirements

• Strong communication and customer service skills.
• Highly self-motivated, adaptable, and capable of working independently or within a team.
• Ability to manage multiple tasks in a fast-paced environment.
• Diploma, Degree, or equivalent qualifications in any field.
• Minimum of 4â5 years of relevant experience in e-commerce, digital marketing, or a related field.
  
  

Job Benefits

• Competitive salary
• Dynamic and collaborative work environment
• Medical and insurance coverage