Social Media Executive

Chimo Life Sdn Bhd; Seri Kembangan; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

EIS

Annual Bonus

Training Provided

Performance Bonus

Job summary

Chimo Life Sdn Bhd in Malaysia is seeking a Community Manager to oversee daily operations of our health and wellness brand communities. You will post knowledge and reviews, respond to questions, and guide members toward purchases while upholding group rules.

You will design campaigns, grow engagement, segment members, and run win-back programs. The role also covers paid communities, logging data, and collaborating with service and social teams.

Qualifications

• Minimum 1 year experience in community management, private-domain operations, customer service or sales.
• Proficient with WhatsApp Groups, Facebook Groups, Instagram and Xiaohongshu (RED).
• Strong copywriting skills to write announcements, campaign copy and product recommendations.
• Basic graphic editing skills (e.g. Canva) is an advantage.
• Outgoing and personable; proactive in engaging members.
• Organised and meticulous in maintaining customer lists and logs.
• Experience planning online activities (giveaways, flash sales, check-in challenges) is an advantage.
• Interest in health and wellness products is an advantage.
• Comfortable being measured on community engagement and sales performance.

Responsibilities

• Daily Community Management: run the brand communities, post content and guide members to checkout.
• Community Campaigns: plan in-group activities, track results and refine later rounds.
• Growth & Segmentation: grow communities via social traffic, design onboarding, manage segmentation.
• Repeat Purchase & Win-Back: send repurchase reminders and run win-back programs.
• Paid Community Support: assist with paid communities and events.
• Reporting & Collaboration: monthly reports and cross-team collaboration to convert traffic into sales.

Skills

Community management

Private-domain operations

Customer service

Sales

WhatsApp Groups

Facebook Groups

Instagram

Xiaohongshu RED

Copywriting

Proactive engagement

Organised data keeping

Campaign planning

Tools

Canva

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Minimum 1 year experience in community management, private-domain operations, customer service or sales; personal group management experience is also considered
• Proficient with WhatsApp Groups, Facebook Groups, Instagram and Xiaohongshu (RED)
• Strong copywriting skills — able to independently write group announcements, campaign copy and product recommendations
• Basic graphic editing skills (e.g. Canva) is an advantage
• Outgoing and personable; proactive in engaging members rather than waiting passively
• Organised and meticulous in maintaining customer lists, segmentation records and follow-up logs
• Experience planning online activities (giveaways, flash sales, check-in challenges) is an advantage
• Interest in health and wellness products is an advantage
• Comfortable being measured on community engagement and sales performance

Requirement

• Minimum 1 year experience in community management, private-domain operations, customer service or sales; personal group management experience is also considered
• Proficient with WhatsApp Groups, Facebook Groups, Instagram and Xiaohongshu (RED)
• Strong copywriting skills — able to independently write group announcements, campaign copy and product recommendations
• Basic graphic editing skills (e.g. Canva) is an advantage
• Outgoing and personable; proactive in engaging members rather than waiting passively
• Organised and meticulous in maintaining customer lists, segmentation records and follow-up logs
• Experience planning online activities (giveaways, flash sales, check-in challenges) is an advantage
• Interest in health and wellness products is an advantage
• Comfortable being measured on community engagement and sales performance

Responsibility

1. Daily Community Management

• Run the brand customer communities daily, keeping engagement and atmosphere strong
• Post daily content: product knowledge, wellness tips, genuine customer reviews and campaign announcements
• Respond actively to questions and guide purchase-intent members through to checkout
• Maintain group rules and order; handle negative feedback appropriately

2. Community Campaigns

• Plan and run in-group activities: flash sales, giveaways, limited-time offers, check-in challenges and unboxing shares
• Design community-exclusive mechanics for major promotions and festive seasons such event
• Track campaign data, review results and refine the next round

3. Growth & Segmentation

• Grow the communities by channelling traffic from social media, advertising and the customer service team
• Design the welcome and onboarding flow for new members to improve retention
• Maintain customer segmentation (active / warm / dormant / lapsed) and tailor content to each segment

4. Repeat Purchase & Win-Back

• Send proactive repurchase reminders based on purchase history and product consumption cycles
• Run win-back programmes for dormant customers to reduce churn
• Recommend suitable product bundles to different segments to lift average order value
• Record customer preferences and dietary restrictions (lactose intolerance, vegetarian, seafood allergy, sugar control) to ensure accurate recommendations

5. Paid Community Support

• Support the daily running of the founder's paid communities (entrepreneur, personal-IP and parenting groups)
• Assist with paid community events, member services and renewal follow-up

6. Reporting & Collaboration

• Report monthly on community size, engagement rate, in-group sales and repeat purchase rate
• Work closely with the customer service and social media teams to convert traffic into sales

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• EIS
• Annual Bonus
• Training Provided
• Performance Bonus