Social Media Customer Service - Work From Home

enzee.io; Petaling Jaya; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Malaysia is seeking a keen social media monitor with an interest in online conversations. The ideal candidate will be detail-oriented, fluent in Mandarin, Bahasa Malaysia, and English, capable of analyzing content under tight deadlines. Fresh graduates are welcome to apply.

Qualifications

• Minimum qualification: SPM or Higher Secondary.
• Fluent in Mandarin, Bahasa Malaysia, and English—both written and spoken.
• Skilled in Microsoft Office, especially Excel.

Responsibilities

• Monitor social media conversations and news mentions.
• Analyze big volumes of news, posts, and public comments.
• Prepare daily online media monitoring alerts via email.

Skills

Fluent in Mandarin

Fluent in Bahasa Malaysia

Fluent in English

Detail-oriented

Analytical

Curious about current affairs

Education

SPM or Higher Secondary

Tools

Microsoft Office

Excel

Job description

We're looking for someone who's always online, curious about what's happening in Malaysia,

and has a sharp eye for social media trends. If you're fluent in Mandarin, Bahasa Malaysia, and

English – and love navigating the fast-moving world of online conversations – you might just be

who we’re looking for.

Key Responsibilities

• Monitor social media conversations, news mentions, and online content related to our
  
  
  

clients’ brand identities, products, and public discourse.

• Identify and flag negative or sensitive content in real time.
• Cleanse and manage large datasets—filter and categorize content into relevant themes.
• Analyze big volumes of news, posts, and public comments.
• Prepare and send daily online media monitoring alerts via email.
• Work on rotating shifts (including nights, weekends, and public holidays).
  
  
  

Who We’re Looking For

• Minimum qualification: SPM or Higher Secondary.
• Fluent in Mandarin, Bahasa Malaysia, and English—both written and spoken.
• Skilled in Microsoft Office, especially Excel.
• Preliminary knowledge of social media platforms and tools is an advantage.
• Open to fresh graduates; those with at least 1 year of experience are encouraged to
  
  
  

apply.

• Detail-oriented, analytical, and curious about current affairs.
• Able to stay focused and accurate under pressure and tight deadlines.
• Willing to roll up your sleeves to get things done.
• Must be ethical, trustworthy, and able to work independently
  
  
  

Interested candidates please submit your application through Jobstore