Social Media Customer Service (WFH)

enzee.io; Petaling Jaya; Remote; MYR 20,000 - 100,000; Full time

Job summary

A social media monitoring company is seeking a candidate for a full-time remote role to monitor online content, manage datasets, and analyze public comments. Fluency in Mandarin, Bahasa Malaysia, and English is required, along with detail-oriented and analytical skills. The ideal candidate will be ready to work rotating shifts and show immediate availability. This position offers a salary range of RM1,900 to RM2,000.

Qualifications

• Fluent in Mandarin, Bahasa Malaysia, and English—both written and spoken.
• Skilled in Microsoft Office, especially Excel.
• Analytical and detail-oriented; able to work under pressure.

Responsibilities

• Monitor social media conversations and news mentions related to our clients’ brands.
• Cleanse and manage large datasets—filter content into relevant themes.
• Prepare daily online media monitoring alerts via email.

Skills

Fluent in Mandarin

Fluent in Bahasa Malaysia

Fluent in English

Skilled in Microsoft Office

Detail-oriented

Analytical skills

Curiosity about current affairs

Education

SPM or Higher Secondary

Tools

Microsoft Excel

Job description

This is a WFH FULL-TIME CONTRACT position with a salary range starting RM1,900 - RM2,000. If you're okay, please continue read for further details.

We're looking for someone who's always online, curious about what's happening in Malaysia, and has a sharp eye for social media trends. If you're fluent in Mandarin, Bahasa Malaysia, and English – and love navigating the fast-moving world of online conversations – you might just be who we’re looking for.

Key Responsibilities

• Monitor social media conversations, news mentions, and online content related to our clients’ brand identities, products, and public discourse.
• Identify and flag negative or sensitive content in real time.
• Cleanse and manage large datasets—filter and categorize content into relevant themes.
• Analyze big volumes of news, posts, and public comments.
• Prepare and send daily online media monitoring alerts via email.
• Work on rotating shifts (including nights, weekends, and public holidays).
  
  
  

Who We’re Looking For

• Minimum qualification: SPM or Higher Secondary.
• Fluent in Mandarin, Bahasa Malaysia, and English—both written and spoken.
• Skilled in Microsoft Office, especially Excel.
• Preliminary knowledge of social media platforms and tools is an advantage.
• Open to fresh graduates; those with at least 1 year of experience are encouraged to apply.
• Detail-oriented, analytical, and curious about current affairs.
• Able to stay focused and accurate under pressure and tight deadlines.
• Willing to roll up your sleeves to get things done.
• Must be ethical, trustworthy, and able to work independently.
  
  
  

P/S: Fluency in Mandarin is highly preferred due to the nature of content reviewed. While the role is open to all, we especially encourage Chinese-speaking candidates to apply. Immediate availability is a strong advantage.

Interested candidates please submit your application through Jobstore