Social Media Customer Service (WFH)

enzee.io; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A digital monitoring company is seeking a highly motivated individual for a full-time contract position in Petaling Jaya, Malaysia. The candidate should be fluent in Mandarin, Bahasa Malaysia, and English, and possess strong analytical skills. Responsibilities include monitoring social media trends and preparing daily reports. If you're detail-oriented and have a passion for current affairs, apply now!

Qualifications

• Fluency in Mandarin, Bahasa Malaysia, and English required.
• Skilled in Microsoft Office, especially Excel.
• Open to fresh graduates and those with at least 1 year of experience.

Responsibilities

• Monitor social media conversations related to clients’ brands.
• Identify and flag negative or sensitive content in real-time.
• Cleanse and manage large datasets for content categorization.
• Analyze volumes of news and public comments.
• Prepare and send daily media monitoring alerts.

Skills

Fluent in Mandarin

Fluent in Bahasa Malaysia

Fluent in English

Skilled in Microsoft Office

Detail-oriented

Analytical

Education

SPM or Higher Secondary

Tools

Microsoft Excel

Job description

This is a WFH FULL-TIME CONTRACT position with a salary range starting RM1,900 - RM2,000. If you're okay, please continue read for further details.

We're looking for someone who's always online, curious about what's happening in Malaysia, and has a sharp eye for social media trends. If you're fluent in Mandarin, Bahasa Malaysia, and English – and love navigating the fast-moving world of online conversations – you might just be who we’re looking for.

Key Responsibilities

• Monitor social media conversations, news mentions, and online content related to our clients’ brand identities, products, and public discourse.
• Identify and flag negative or sensitive content in real time.
• Cleanse and manage large datasets—filter and categorize content into relevant themes.
• Analyze big volumes of news, posts, and public comments.
• Prepare and send daily online media monitoring alerts via email.
• Work on rotating shifts (including nights, weekends, and public holidays).

Who We’re Looking For

• Minimum qualification: SPM or Higher Secondary.
• Fluent in Mandarin, Bahasa Malaysia, and English—both written and spoken.
• Skilled in Microsoft Office, especially Excel.
• Preliminary knowledge of social media platforms and tools is an advantage.
• Open to fresh graduates; those with at least 1 year of experience are encouraged to apply.
• Detail-oriented, analytical, and curious about current affairs.
• Able to stay focused and accurate under pressure and tight deadlines.
• Willing to roll up your sleeves to get things done.
• Must be ethical, trustworthy, and able to work independently.

P/S: Fluency in Mandarin is highly preferred due to the nature of content reviewed. While the role is open to all, we especially encourage Chinese-speaking candidates to apply. Immediate availability is a strong advantage.

Interested candidates please submit your application through Jobstore