Social Media Community Executive (Freelancer)

PUBLICIS RE:SOURCES (GLOBAL SHARED SERVICES); Kuala Lumpur; Hybrid; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Generous leave entitlements

Medical coverage

Life and personal accident insurance

Hybrid working schedule

Phone allowance

Job summary

PUBLICIS RE:SOURCES is seeking a Social Media Community Executive (Freelancer) in Kuala Lumpur to manage active social communities across platforms and monitor online conversations. You will craft content, engage users, and support brand visibility for client campaigns under the Publicis Chemistry umbrella.

The role suits a curious, authentic communicator with strong English writing skills. A hybrid schedule with flexible leave and health benefits is offered as part of the package.

Qualifications

• Fresh graduate or up to 1 year of relevant experience in digital/social media.
• Strong written English with ability to craft engaging posts.
• Familiar with major social platforms and their best practices.

Responsibilities

• Manage content for social media conversations and activities.
• Maintain good client–agency relationships and VOC insights.
• Post content for feeds and discussion topics aligned with strategies.
• Monitor and respond to user discussions to foster a positive community.

Skills

Fresh graduate

Digital savvy

Excellent writing skills

Social media familiarity

Education

Undergraduate degree in communications/marketing PR/journalism

Job description

Social Media Community Executive (Freelancer)

PUBLICIS RE:SOURCES (GLOBAL SHARED SERVICES) 2.7 View all jobs

If you’re curious, authentic, have excellent English reading / writing skills, enjoy interacting with
people on Social Media and want to work in an award-winning Agency, then you might want continue
reading this!
We are looking for a Social Media Community Executive to be part of our growing team of Social Media agency, Publicis Chemistry.
The Social Media Community Executive is responsible for ensuring active and engaged social communities (i.e.,
Facebook, Twitter, YouTube, Instagram, etc.). The role is also responsible for
monitoring online conversations, and participating in those conversations to build client product
visibility as well as support brand awareness and engagement at local market level.

Overview

If you’re curious, authentic, have excellent English reading / writing skills, enjoy interacting with
people on Social Media and want to work in an award-winning Agency, then you might want continue
reading this!
We are looking for a Social Media Community Executive to be part of our growing team of Social Media agency, Publicis Chemistry.
The Social Media Community Executive is responsible for ensuring active and engaged social communities (i.e.,
Facebook, Twitter, YouTube, Instagram, etc.). The role is also responsible for
monitoring online conversations, and participating in those conversations to build client product
visibility as well as support brand awareness and engagement at local market level.

Responsibilities

Primary responsibilities include:

• Manage content for social media conversations and activities
• Maintain a good relationship between the client and the agency
• Manage VOC (voice of the consumer) and elevate as necessary and appropriate; monitor conversations and user-generated comments and elevate to internal and client stakeholders as necessary
• Post content for feeds and discussion-starter topics including writing Facebook status updates, tweets, blog posts, etc. in alignment with global/local client social strategies
• Manage daily operations of page/channel including themes/skin/layout changes when appropriate
• Maintain editorial calendars
• Adhere to the standard practices guide for social channel responsibilities and guidelines
• Review and respond to user-generated comments in order to foster a positive community and add value to the users’ experience as outlined in the schedule
• Enforce Social Media Guidelines as defined by global/local client social media strategies

May also be required to:

• Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about client’s products and promotions/campaigns
• Pull and interpret data using a basic analytics report template during campaign/promotions to highlight key findings from social media forums; key areas of the report template may include:
  • Activity on pages/channel management
  • Community activity (fans, posts, comments, conversation topics, etc)
  • Moderation actions (posts, comments and content removal and/or banning)

Qualifications

• Fresh graduate or a year of work experience, preferably in digital and/or social media marketing
• Undergraduate degree, preferably with specialty in communications, marketing, public relations, or journalism
• Digitally savvy
• Understand popular social networks including design, functionality and users
• Excellent writing skills and communication skills Attention to detail
• Must operate well in a matrix and multi-agency environment
• Self-starter

Additional information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance

PUBLICIS RE:SOURCES itself formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. The Group owns three of the top global advertising networks: Leo Burnett, Saatchi & Saatchi and Publicis. With PUBLICIS RE:SOURCES, you will have the opportunities to work with these interesting and creative media and advertising agencies and chart your career path with us. To support our expanding service offering, we are seeking right candidates who are ambitious, high calibre and dynamic to join our team.