SOC Operations Manager

Noventiq Egypt; Kuala Lumpur; Presencial; MYR 180 000 - 300 000; Tempo integral

Resumo da oferta

Noventiq Egypt is seeking a SOC Manager to lead the SOC team, oversee service delivery, and drive performance against SLAs and KPIs. You will coordinate governance, incident management, and customer engagement while advancing SOC capabilities.

The role emphasizes leadership, strategic development, and collaboration with customers to ensure security operations align with business goals and contractual obligations.

Qualificações

• 5+ years in Cyber Security or equivalent.
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Responsabilidades

• Manage daily SOC operations and service delivery.

Conhecimentos

Team Management

Stakeholder Management

Coaching and Mentoring

ITIL Framework

Service Governance

SLA Management

Customer Success

SOC Operations

Threat Management

Security Architecture Fundamentals

Budget Planning

Resource Planning

Capacity Management

Formação académica

CISSP

CISM

ITIL Foundation / ITIL Managing Professional

SC-100

Descrição da oferta de emprego

Full-Time

Job Description

SOC Manager

Role Summary

The SOC Manager is responsible for the overall operational performance, service quality, customer satisfaction, and strategic development of the SOC team.

The role combines people leadership, service management, customer engagement, governance, incident oversight, and SOC capability improvement. The SOC Manager ensures that SOC operations align with business goals, contractual obligations, service levels, and cybersecurity best practices.

Key Responsibilities

SOC Operations Management

• Manage daily SOC operations and service delivery.
• Ensure compliance with SLA and KPI commitments.
• Monitor operational performance and workload distribution.
• Lead major incident management and escalation handling.

Customer Management

• Serve as primary escalation point for customers.
• Conduct service reviews and governance meetings.
• Manage customer expectations and service improvements.
• Support contract renewals and service expansion discussions.

Service Governance

• Establish SOC processes, standards, and quality controls.
• Review investigation quality and incident handling effectiveness.
• Ensure adherence to security policies and operational procedures.
• Oversee risk management and compliance requirements.

Strategic Development

• Define SOC roadmap and capability development plans.
• Drive automation and efficiency initiatives.
• Evaluate emerging technologies and security services.
• Support business growth and onboarding of new customers.

Reporting & Metrics

• Report SOC performance to management and customers.
• Track and improve:
  • MTTA
  • MTTR
  • Incident Quality
  • SLA Performance
  • Detection Coverage
  • Automation Adoption Rate
  • Customer Satisfaction

Required Skills

Leadership

• Team Management
• Stakeholder Management
• Coaching and Mentoring

Service Management

• ITIL Framework
• Service Governance
• SLA Management
• Customer Success

Security Operations

• SOC Operations
• Threat Management
• Security Architecture Fundamentals

Business Skills

• Budget Planning
• Resource Planning
• Capacity Management

Preferred Certifications

• CISSP
• CISM
• ITIL Foundation / ITIL Managing Professional
• SC-100

Experience

• 5+ years in Cyber Security.
• 2+ years leading SOC or Security Operations teams.
• Experience managing Managed Security Services (MSSP/MSOC).
• Experience leading multi-customer environments.
• Strong customer-facing and executive communication skills

Job Snapshot

Updated Date

11-10-2026

Job ID

Job_2245

Department

Services Delivery

Location

Location