SOC, Assistant Manager

SYSARMY SDN BHD; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

SYSARMY SDN BHD seeks a seasoned supervisor to assist the manager in leading the 24x7 CMS-SOC team, ensuring smooth daily operations and timely response to incidents across shifts.

The role encompasses day-to-day management of the SOC team, including hiring, training, and performance assessments, plus planning headcount for new and existing projects and escalation when issues arise.

Responsibilities

• To assist manager lead and manage the 24x7 CMS-SOC team.
• Responsible for SOC team's day-to-day operation, including hiring, training, and assessing staff.
• Resource management for CMS-SOC includes but is not limited to the following: -
• Planning and Assignment of headcount for new SOC projects
• Planning of headcount for new and existing SOC projects at planned intervals_
• Resolve issues encountered by the SOC team members and escalate to Management if requi...

Job description

PRIMARY RESPONSIBILITIES

• To assist manager lead and manage the 24x7 CMS-SOC team.
• Responsible for SOC team's day-to-day operation, including hiring, training, and assessing staff.
• Resource management for CMS-SOC includes but is not limited to the following: -
• Planning and Assignment of headcount for new SOC projects
• Planning of headcount for new and existing SOC projects at planned intervals_
• Resolve issues encountered by the SOC team members and escalate to Management if requi...