SO, Branch Service Manager (Southkey Mozek)

UOB; Johor; On-site; MYR 34,000 - 42,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) professional to deliver frontline service within the branch, greeting customers and providing guidance, direction, and assistance for basic servicing requests. You will support efforts to maximize revenues and deepen relationships while maintaining high service standards.

This role suits a customer-focused individual with strong English and a disciplined, target-driven mindset.

Qualifications

• Bachelor's degree in Business Administration/Management.
• Strong communication and customer service skills.
• Target-driven with a disciplined work approach.

Responsibilities

• Greet customers and provide guidance in the branch.
• Handle basic servicing requests and strengthen customer relationships.
• Assist in revenue initiatives and minimize losses.

Skills

Develop

Engage

Execute

Strategise

Education

Bachelor's degree in Business Administration/Management

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Develop (Competency) (4 - Exceeds), Engage (Competency) (3 - Meets), English, Execute (Competency) (3 - Meets), Strategise (Competency) (3 - Meets), The candidate has proven herself from her previous working experiences as she personally plays a part in every situation and take high degree of responsibility over the outcomes or consequences. She is a discipline staff and always committed to her target and give her best to perform her duties., University-Bachelor - Business Administration/Management

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.