Branch Service Manager

UOB; Bentong; On-site; MYR 33,000 - 58,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service professional to assist customers in-store, guide them through basic servicing requests, and contribute to revenue and relationship growth within Consumer Banking. You will play a key role in delivering friendly, efficient service to branch visitors.

The role supports activities around sales initiatives, customer satisfaction, and minimizing operational losses, while upholding UOB's values and standards across branch

Responsibilities

• Greeting customers in the branch environment.
• Provide guidance, direction, and assistance to customers.
• Handle basic servicing requests.
• Support activities to maximize revenues, product initiatives, sales, customer satisfaction, and minimize operational losses.
• Deepen existing relationships and minimize customer attrition.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.