SO, Branch Service Manager - Operation Officer, Klang Branch Operations (6 months contract)

UOB; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

UOB is seeking a Branch Operations Manager to ensure smooth daily branch operations, oversee staff, and maintain high customer service standards. The ideal candidate will have a recognized degree and ideally 2 years of experience in branch operations. UOB is an equal opportunity employer, committed to creating a diverse workplace.

Qualifications

• Minimum 2 years of experience in branch operations.
• Fresh graduates encouraged to apply.
• Good team player.

Responsibilities

• Supervise branch activities and staff performance.
• Ensure compliance with operational controls.
• Deliver efficient banking service to customers.

Skills

Customer service mindset

Interpersonal skills

Communication skills

Problem-solving skills

Education

Recognized Degree in any field

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices across 19 countries and territories in Asia Pacific, Europe, and North America. Headquartered in Singapore, UOB operates through banking subsidiaries in China, Indonesia, Malaysia, and Thailand, along with branches and offices worldwide. With a history spanning over 80 years, UOB is guided by its core values: Honorable, Enterprising, United, and Committed. These values drive us to do what is right, build for the future, work as one team, and pursue long-term success.

About The Department

Job Responsibilities

1. Ensure the smooth operation of daily branch activities, including supervising front-line staff and authorizing banking transactions through effective branch sales and service management.
2. Manage staff performance, development, and provide coaching, mentoring, and training.
3. Maintain high standards of operational control and audit compliance.
4. Deliver efficient service to meet customers’ banking needs.
5. Collaborate with the team to achieve sales targets and initiatives.
6. Ensure timely submission of regulatory reports such as Cash BOP reporting, KRCSA, and KORI.
7. Comply with the Bank’s policies, guidelines, and regulations at all times.
8. Foster good relationships with internal and external stakeholders.

Job Requirements

1. A recognized Degree in any field.
2. Minimum 2 years of experience in branch operations.
3. Fresh graduates are encouraged to apply.
4. Strong customer service mindset and enthusiasm for exceeding customer expectations.
5. Good team player with excellent interpersonal skills.
6. Effective communication and problem-solving skills.

Be a part of UOB Family

UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. Employment decisions are based on business needs, job requirements, and qualifications. If you need assistance or accommodations during the recruitment process, please inform us when submitting your application.

Apply now and make a difference.