SO, Branch Service Manager - Operation Officer, Jalan Kelawei Branch Operations (6 months contract)

United Overseas Bank Ltd.; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Service Manager - Operation Officer for its Jalan Kelawei Branch. This role involves overseeing daily operations, managing staff performance, and ensuring compliance with banking policies. Ideal candidates should have a degree and experience in branch operations, alongside a strong customer service mindset.

Qualifications

• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set.
• Good team player and interpersonal skills.

Responsibilities

• Ensure smooth running of daily branch operations.
• Manage staff performance and development.
• Maintain operational control and audit compliance.

Skills

Customer Service

Team Player

Interpersonal Skills

Education

Degree in any field

Job description

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SO, Branch Service Manager - Operation Officer, Jalan Kelawei Branch Operations (6 months contract)

Posting Date: 21 May 2025

Location:

Jalan Kelawei (City Area), Pulau Pinang, MY, 10250

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Job Responsibilities

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Job Requirements

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Good team player.
• Good interpersonal skill.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.