Branch Service Manager

UOB; Kuala Lumpur; Presencial; MYR 48.000 - 72.000; Jornada completa

Descripción de la vacante

United Overseas Bank Limited (UOB) is seeking a Branch Service Manager in Kuala Lumpur (City Area). The role focuses on managing walk-in traffic, supervising the customer journey, and ensuring high service standards at the branch.

You will handle customer inquiries and promote digital banking adoption to enhance customer experience. Requirements include a recognized degree and a minimum of 2 years’ experience in branch or banking operations, with a strong customer-service orientation and

Formación

• Recognized Degree in any discipline.
• Minimum 2 years’ experience in branch or banking operations.
• Strong customer service mindset with a commitment to meeting/exceeding customer expectations.
• Strong teamwork and effective interpersonal/communication skills.

Responsabilidades

• Manage walk-in traffic and overall crowd control at the branch.
• Oversee end-to-end customer journey and ensure service standards are met.
• Handle customer enquiries on banking products and services with proper follow-up.
• Promote and support digital banking adoption, including PIB/TMRW enquiries.
• Assist customers with digital banking navigation and issue resolution.
• Investigate and escalate customer complaints, fraud, and dispute cases.
• Drive branch service initiatives, campaigns, and service culture engagement.
• Conduct service-related briefings and staff updates.
• Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR).
• Perform callback confirmations, account opening, and Safe Deposit Box access.
• Manage EWF handling, off-site AO processing, and FD maintenance.
• Oversee administrative duties including centre upkeep, billing, inventory, and document management.

Conocimientos

Customer service

Teamwork

Interpersonal skills

Communication skills

Educación

Recognized degree

Descripción del empleo

Branch Service Manager# Careers## Branch Service ManagerApply: Onsite: Kuala Lumpur (City Area): Full time: Posted Today: JR97898Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description** * Manage walk-in traffic and overall crowd control at the branch* Oversee end-to-end customer journey and ensure service standards are met* Handle customer enquiries on banking products and services with proper follow-up* Promote and support digital banking adoption, including PIB/TMRW enquiries* Assist customers with digital banking navigation and issue resolution* Investigate and escalate customer complaints, fraud, and dispute cases* Drive branch service initiatives, campaigns, and service culture engagement* Conduct service-related briefings and staff updates* Process and authorize frontline banking transactions (e.g. fund transfers, TT, RENTAS, PDCR)* Perform callback confirmations, account opening, and Safe Deposit Box access* Manage EWF handling, off-site AO processing, and FD maintenance* Oversee administrative duties including Centre upkeep, billing, inventory, and document management**Job Requirement*** Recognized Degree in any discipline* Minimum **2 years’ experience** in branch or banking operations* Strong customer service mindset with a passion for meeting and exceeding customer expectations* Strong team player with collaborative mindset* Effective interpersonal and communication skills* Customer-focused with service excellence orientation* Sound problem-solving and issue-resolution skills## **Additional Requirements**Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.