Snr Software Engineer

RHB Bank; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking an experienced professional to provide application support and develop enterprise applications that meet business needs. The ideal candidate will have at least 12 years of experience in customer relationship management and possess strong analytical skills. Proficiency in Microsoft Dot Net and SQL Server is essential, along with an understanding of Agile methodologies. This role offers a dynamic work environment focused on the delivery of high-quality IT solutions.

Qualifications

• 12 years of experience in Customer Relationship Management or Leads Management systems.
• Proficient in application customization, integration, and user training.
• Strong analytic skills and experience working with business squads.

Responsibilities

• Provide application support and ensure system availability per SLA.
• Develop enterprise-class applications in alignment with IT solutions architecture.
• Manage application issues and production system SLAs.

Skills

Documentation skills

Analytical thinking

Problem-solving

Communication skills

Microsoft Dot Net

Microsoft SQL Server

Agile methodology

Education

Bachelor Degree in Technology/IT/Engineering

Tools

Contact Centre solutions

Job description

Primary Objective

Provide application support, participate in application customization and integration, user training, installation, implementation support and maintenance to ensure the system availability as per agreed SLA.

Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.

Key Responsibilities

Applications Architecture

• Perform planning/enhancement of Group IT solutions architecture
• Perform development and control best-of-class applications development and management methodologies

Application and Systems Development

• Perform the development of enterprise class applications and integration in line with Group IT solutions architecture
• Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards)
• Operational efficiency of applications delivery
• Manage opportunities to improve / enhance existing systems
• Services include application customization and integration, user training, installation, live implementation support and maintenance.
• Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs.
• Manage and resolve application issues
• Manage production system SLA
• Provide post-implementation support to the business users related to their areas of supports.
• Ensure compliance to all processes, audit and risk matters in the execution of user story.
• Patch management to address system vulnerability and system obsolescence.

Applications Maintenance and Support

• Perform efficient and effective first and-or second level support for applications

Requirements

• Bachelor Degree - Technology/IT/Engineering.
• Minimum 12 years of working experience in Customer Relationship management or Leads Management systems.
• Excellent documentation skill
• Fundamental analytical & conceptual thinking skill
• The ability work with business squad to determine acceptable solutions.
• Proficient in Microsoft Dot Net, Microsoft SQL Server.
• Experience in Contact Centre solution is an added advantage
• Strong analytic and problem solving skill.
• Working experience with Agile.
• Good communication skill.