Snr Manager, IT Change & Release - HR

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading international bank is seeking a key contributor to drive service management deployment initiatives. This role involves managing change and release processes within the bank's framework, collaborating with various stakeholders, and ensuring compliance with regulatory standards. Candidates should possess strong experience with ServiceNow and demonstrate proficiency in project management methodologies.

Benefits

Competitive salaries

Flexible working

Wellbeing support

Continuous learning

Inclusive environment

Qualifications

• 5+ years of change and release experience on ServiceNow Platform.
• Over 5 years of IT experience across SDLC roles.
• Proficient in Scrum and waterfall methodologies.

Responsibilities

• Responsible for change and release management as per bank's processes.
• Coordinate SIA and TDA approvals for change deployments.
• Lead process optimization for specific GPO.

Skills

Change Management

Release Management

ServiceNow

Scrum

Waterfall Methodology

Generative AI

Education

Graduation from a reputable university

SCRUM Master Certification

Job description

Job Summary

Key contributor to various Service management deployment initiatives.
Responsible for change and release management as per bank’s processes.
Identify potential implications of modules over existing ones.
Prepare the ADO pipeline for releases and secure approvals.
Coordinate SIA and TDA approvals for change deployments.
Participate in design thinking discussions.

Technical Skills

5+ years of change and release experience on ServiceNow Platform (ITSM or HRSD modules).
Over 5 years of IT experience across SDLC roles.
Understand ServiceNow features.
Proficient in Scrum and waterfall methodologies.
Knowledge of Generative AI is a plus.

Key Responsibilities

Regulatory & Business Conduct

Exhibit exemplary conduct, uphold Group’s Values and Code of Conduct.
Ensure compliance with laws, regulations, and guidelines.
Lead process optimization for specific GPO.
Collaborate to identify, escalate, mitigate, and resolve risk and compliance issues.

Key Stakeholders

• Tech Hive Lead, CPO, POs, HR Business teams, Business Heads

Qualifications

• Graduation from a reputable university
• SCRUM Master Certified (preferred)
• English language proficiency

About Standard Chartered

An international bank with a 170-year legacy, committed to making a positive impact.
We value diversity, inclusion, and a culture of doing the right thing, innovating, and working together.
We offer competitive salaries, benefits, flexible working, wellbeing support, continuous learning, and an inclusive environment.