SMF Specialist

Hong Leong Bank; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an SMF Specialist to enhance product awareness and manage client relationships. Responsibilities include driving sales through external channels, providing exceptional customer service, and executing marketing campaigns. Ideal candidates should possess a relevant degree and 2-5 years of experience in Global Markets or Wealth Management. Join us in our mission to innovate banking experiences and make a significant impact in the financial sector.

Qualifications

• Malaysian citizen required.
• 2 to 5 years of relevant experience in Global Markets, Stockbroking, and Wealth Management preferred.
• Candidates who passed SIDC Module 6 & 7 are encouraged to apply.

Responsibilities

• Drive product awareness through external channels.
• Manage relationships with brokers and clients.
• Handle customer complaints and ensure resolutions.
• Promote marketing campaigns for NTB acquisition.
• Update product manager with client feedback.

Skills

Customer service

Relationship management

Sales pipeline development

Product training

Education

Diploma or Undergraduate Degree in Accounting, Economics, Finance, Business Studies or Marketing

Job description

SMF Specialist page is loaded## SMF Specialistlocations: HLT-Hong Leong Towertime type: Full timeposted on: Posted Todayjob requisition id: JR0000022939**If you are looking to excel and make a difference, take a closer look at us…****Job Responsibilities:*** Drive product awareness through various channels (panel of external brokers/branch personal bankers/RWM relationship managers/Branch Managers) to build new-to-bank (NTB) sales pipeline and drive the utilization for Share Margin Financing (SMF) business.* Manage the relationship and create stickiness with in-market brokers/ dealers /remisiers/clients through unrivaled customer service.* Provide accurate, valid, complete and latest information to internal and external stakeholders.* Handle customer complaints effectively, provide appropriate solutions and alternatives; follow up closely to ensure issues are resolved.* Actively participate and promote the Bank’s marketing campaign to drive NTB acquisition and SMF utilization.* Perform visitation to external brokers, branches and Priority Banking Center on monthly/quarterly basis, depending on the coverage.* Update Wealth Asset Financing product manager on the latest client feedbacks on products feature, marginable listings and what other competitors are doing.* To support and conduct product training/briefing to panel of external brokers/branch personal bankers/RWM relationship managers/Branch Managers) on SMF and other Wealth Asset Financing products.* Cross-sell and refer other Banking products such as Current and Saving Accounts, Mortgage, Hire Purchase, Personal Loan and Credit Cards.* Undertake ad-hoc task assigned by Head of Department.* Collaborate and build strong working relationships not only within Regional Wealth Management, but other business partners such as Branches, Regional offices and stakeholders in Head Office.* Support and assist Head of Wealth Asset Financing and Team Lead, SMF in audit and compliance related matter for the SMF, in line with the Bank’s internal policy, standard and procedures and other regulatory requirements.**Job Requirements:*** Malaysian citizen* Minimum Diploma or Undergraduate Degree in Accounting, Economics, Finance, Business Studies or Marketing.* Preferably with 2 to 5 years of relevant experience in Global Markets, Stockbroking and Wealth Management* Candidates who passed SIDC Module 6 & 7 are encourage to apply*About Hong Leong Bank**We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.**We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.**Realise your full potential at Hong Leong Bank by applying now.*locations: HLT-Hong Leong Towertime type: Full timeposted on: Posted TodayHong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.