SME Key Account Manager (Client/Business Partner Management)

TIME dotCom Berhad; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Malaysia seeks an experienced Key Account Manager to maintain and grow relationships with key clients and business partners. This role involves developing business opportunities, ensuring timely delivery of services, and resolving client complaints. Ideal candidates will possess strong sales, negotiation, and communication skills, along with a tertiary education in related fields.

Qualifications

• Proven experience in Enterprise/SME sales and account management.
• Excellent negotiation and presentation abilities.
• Strong communication and relationship-building skills.

Responsibilities

• Manage accounts and serve as the point of contact for key clients.
• Identify and develop new business opportunities with existing clients.
• Compile reports on account progress and customer satisfaction.

Skills

Listening

Negotiation

Presentation

Communication

Interpersonal Skills

Education

Tertiary education in Business Administration

Finance

Sales

Tools

Microsoft Office Suite

CRM Software

Job description

We are looking to hire an experienced Key Account Manager to maintain solid relationships with the company's key clients and appointed business partners. The Key Account Manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

The Work Life:

• Serve as the point of contact for all customer account management matters, and act as the main point of contact between key clients, business partners and internal teams.
• Identify business partners and work closely with them to generate new business/project opportunities.
• Ensure the timely and successful delivery of our solutions according to customer/business partner needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Developing and sustaining solid relationships with key clients/business partners that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients/business partners and meeting established deadlines for the fulfilment of each client's long-term goals.

All You Need:

• Proven working experience in Enterprise/SME sales and account management
• Excellent listening, negotiation and presentation abilities.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Well-versed and good insights of Enterprise/SME market needs.
• Tertiary education in Business Administration, Finance, Sales, or related field.
• Proficient in all Microsoft Office applications as well as CRM software.
• Experience in sales and providing solutions based on customer needs

*Only shortlisted candidates will be notified