SMB Account Manager

LinkedIn; Kuala Lumpur; Hybrid; MYR 70,000 - 120,000; Full time

Job summary

A leading technology company seeks an SMB Account Manager to enhance client relationships in selected APAC markets. The role involves account renewals, upselling LinkedIn’s talent and learning products, and ensuring client satisfaction through effective communication and management strategies.

Qualifications

• 3+ years of experience in sales or account management with a focus on negotiating contracts.
• Fluency in both spoken and written English and Bahasa Malaysia.
• Proficiency in managing phone transactions.

Responsibilities

• Execute account contract renewals that maximize contract value while enhancing customer relationships.
• Drive the renewal, upsell, and cross-sell process for a high volume of customers.
• Identify customer requirements and demonstrate strong account management capabilities.

Skills

Stakeholder Management

Communication

Prioritization

Tools

MS Office

Job description

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected APAC markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.

Responsibilities:

• Execute account contract renewals that maximize contract value while protecting and enhancing the customer relationship
• Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Communicate risk clearly and take the lead in developing resolution strategies
• Accurately maintain a sales forecast in your territory
  
  
  

Qualifications

Basic Qualifications:

• 3+ years of experience in sales or account management with a focus on negotiating contracts
• 2+ years of experience managing phone transactions
• Fluency in both spoken and written English and Bahasa Malaysia
  
  
  

Preferred Qualifications:

• Business Proficiency both written and spoken Bahasa Indonesia is strongly considered
• Experience with recruiting/HR software, SaaS opportunities
• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
• Strong understanding of the HR and Talent industry
• Solid negotiation skills that allow for value-based contract negotiations at the senior level
• Excellent communication and project, time and customer management skills
• Demonstrated ability to find, manage and close businesses in an evangelistic sales environment
  
  
  

Suggested Skills:

• Stakeholder Management
• Communication
• Prioritization
  
  
  

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.