Skin & Wellness Branch Manager (Kuching)

Dr Chong Clinic; Kuching; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading clinic in Kuching seeks a highly motivated and experienced Skin & Wellness Branch Manager. This role involves overseeing sales operations, mentoring team members, and ensuring exceptional customer service. The ideal candidate will have strong leadership skills, relevant experience, and a customer-centric approach to drive growth and success.

Benefits

Medical Staff Voucher

Attendance Reward

BMI Incentive

Qualifications

• Minimum 2 years of management experience required.
• Fluency in Mandarin is an added advantage.

Responsibilities

• Oversee daily sales and customer experience.
• Conduct performance evaluations and team coaching.
• Monitor inventory levels and ensure regulatory compliance.

Skills

Leadership

Sales-driven

Customer-focused

Problem-solving

Organizational skills

Education

Management experience in beauty, aesthetics, or hospitality industry

Job description

Skin & Wellness Branch Manager (Kuching)

Add expected salary to your profile for insights

We are seeking for a highly motivated, experience and sales-driven Skin & Wellness Branch Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.

Responsibilities:

Oversee daily sales, ensuring exceptional service and an outstanding customer experience.

Strategize and execute sales plans designed to consistently exceed targets.

Lead morning briefings to align daily objectives and maximize appointments.

Drive branch sales growth, actively monitoring performance to optimize revenue.

Team & People Management

Conduct regular performance evaluations, providing constructive feedback to build a cohesive and motivated team.

Lead, mentor, and support team members, fostering a culture of high morale, productivity, and strong collaboration.

Training & Development

Champion continuous team learning through on-the-job coaching, role-playing, performance reviews, and guiding the team to sales and service excellence.

Inventory & Stock Oversight

Monitor treatment and stock levels, ensuring FIFO adherence and minimizing waste through effective inventory controls.

Customer Relationship Cultivation

Build strong customer relationships, understanding their needs to provide tailored solutions.

Promptly address customer concerns, resolving issues to ensure high satisfaction and loyalty.

Marketing & Promotional Initiatives

Collaborate with HQ marketing to execute promotional campaigns, events, and initiatives that attract new leads.

Compliance & Hygiene Standards

Ensure the outlet’s adherence to all regulatory, health, and safety standards, including rigorous hygiene protocols.

Reporting & Communication

Submit timely reports on outlet performance, staff matters, and operational challenges to the Area Manager or HQ for informed decision-making.

Requirements:

Experience: Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets is a plus.

Mandarin fluency is a an added advantage.

Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.

Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork.

Familiarity with aesthetic treatments, products, and industry regulations is a plus.

Open to do hands on to set a good example to the team.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a branch manager? How many years' experience do you have as a manager / team lead? Do you have professional experience providing facial treatments? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

(Our centers are located in KL, Selangor, Seremban, Johor Bahru, Ipoh and Penang)

By certified Dermatology and Aesthetic Medical DoctorsAll Clinics are LCP certified with full MOH/ KKM compliance and registration.

Providing highest quality service with reasonable price in Aesthetics Medicine and Dermatology Medicine. We strive to provide our services beyond your expectation. Everyone deserves to have a healthier skin.

Safe and Reliable Treatments to Everyone

OUR VISION

To be the preferred skin and aesthetic medicine healthcare provider in Malaysia and Asia by focusing on patient-centred medical practice.

We will be the leader in leading changes in skin and aesthetic treatments; with the latest medical advancement and innovative medical practices to serve the society.

OUR MISSION

We are committed to deliver quality skin and aesthetic treatments with world-class client’s care and professionalism. We strive to be leading changes in skin and aesthetic treatments with technological advancement and genuine compassionate patient-centred care. This caring spirit with holistic approach treatment is what set us apart from others and become the healthcare group par excellence.

Skin, Lasers and Aesthetic Centers

(Our centers are located in KL, Selangor, Seremban, Johor Bahru, Ipoh and Penang)

By certified Dermatology and Aesthetic Medical DoctorsAll Clinics are LCP certified with full MOH/ KKM compliance and registration.

Providing highest quality service with reasonable price in Aesthetics Medicine and Dermatology Medicine. We strive to provide our services beyond your expectation. Everyone deserves to have a healthier skin.

Safe and Reliable Treatments to Everyone

OUR VISION

To be the preferred skin and aesthetic medicine healthcare provider in Malaysia and Asia by focusing on patient-centred medical practice.

We will be the leader in leading changes in skin and aesthetic treatments; with the latest medical advancement and innovative medical practices to serve the society.

OUR MISSION

We are committed to deliver quality skin and aesthetic treatments with world-class client’s care and professionalism. We strive to be leading changes in skin and aesthetic treatments with technological advancement and genuine compassionate patient-centred care. This caring spirit with holistic approach treatment is what set us apart from others and become the healthcare group par excellence.

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Perks and benefits Medical Staff Voucher, Attendance Reward, BMI Incentive, S

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