Site Service Engineer – (Alcohol WTP)

Gradiant; Puchong; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global water solutions provider in Malaysia is seeking a technically skilled Field Service Engineer. This role involves on-site troubleshooting and system optimization for water and wastewater treatment projects. Candidates should have a relevant engineering degree, strong troubleshooting skills, and experience in water treatment systems. Frequent travel to various plant sites is required.

Qualifications

• Minimum 3–5 years of hands-on experience in water treatment or process plant operations.
• Strong understanding of MBR, RO, UF, and conventional water treatment systems.
• Willingness to travel frequently and work in diverse environments.

Responsibilities

• Perform on-site troubleshooting and maintenance of water treatment systems.
• Analyze plant data to ensure performance meets operational KPIs.
• Prepare and submit technical service reports and root cause analysis documentation.

Skills

Troubleshooting

SCADA/DCS proficiency

Communication

Education

Bachelor’s Degree or Diploma in Engineering

Tools

Digital tools for performance monitoring

Job description

About Gradiant

Gradiant is a global solutions provider for advanced water and wastewater treatment. We are a different kind of water company. With a full suite of differentiated and proprietary end-to-end solutions, powered by the top minds in water, the company serves its clients' mission-critical operations in the world's essential industries. Gradiant’s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater.

Headquartered in Boston and founded at MIT, Gradiant has over 1,000 employees worldwide. Singapore is our Regional Headquarters and home to our Global Innovation Center. Learn more at gradiant.com.

About the Role

We are looking for a technically skilled Field Service Engineer to support our water and wastewater treatment projects across Malaysia. This is a field-intensive role that requires on-site troubleshooting, system optimization, and close coordination with plant operators and operations & maintenance (O&M) teams.

Note: This role may involve support at client facilities in the food & beverage sector, including non-halal (alcoholic beverage) manufacturing plants. Applicants should be comfortable working in such environments, adhering to the highest standards of safety, compliance, and professionalism.

Key Responsibilities

• Perform on-site troubleshooting, diagnostics, and maintenance of water treatment systems and associated equipment (pumps, valves, membranes, instrumentation).
• Support system commissioning, start-up, and shutdown activities across various plant sites.
• Analyze plant data (via SCADA or digital dashboards) to ensure performance meets operational KPIs.
• Work closely with site-based engineers to resolve critical operational issues.
• Prepare and submit detailed technical service reports and root cause analysis documentation.
• Collaborate with internal teams (Engineering, Product, Sales) for continuous improvement and customer satisfaction.
• Provide basic training and technical guidance to site technicians and plant operators.

Requirements

• Bachelor’s Degree or Diploma in Engineering (Environmental, Mechanical, Electrical, Mechatronics, or related field).
• Minimum 3–5 years of hands-on experience in water treatment, wastewater, or process plant operations.
• Strong understanding of MBR, RO, UF, and conventional water treatment systems.
• Proficient in using SCADA/DCS and digital tools for performance monitoring and troubleshooting.
• Willingness to travel frequently, including overnight stays, to support project and client needs.
• Comfortable working in diverse industrial environments, including alcoholic beverage manufacturing facilities.
• Able to work independently and be on-call when required.