Site Reliability Engineer

Tech Mahindra; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Tech Mahindra is seeking a Site Reliability Engineer to support large-scale data platforms in a 24x7 environment. You will oversee incident, problem, and change management as part of ITIL processes and work with diverse business and functional areas.

The role requires deep experience in big data ecosystems, Spark, Kubernetes, and monitoring tools like Grafana. Collaboration, reliability, and proactive problem solving are essential.

Qualifications

• 5+ years of experience in a major services organization with data or production oversight.
• 2+ years in supporting big data solutions or similar roles.
• Strong knowledge of ITIL incident, problem, and change processes.

Responsibilities

• Manage 24x7 production support including incident, problem and change management.
• Maintain and troubleshoot environments with dashboards and monitoring (Grafana).
• Set up and monitor alerts and dashboards from an SRE perspective.
• Coach and mentor staff to build technical skills and teamwork.

Skills

Big Data ecosystems

MINIO

ADLS (S3)

Iceberg tables

Linux shell scripting

Spark engine

Kubernetes

Grafana

24x7 production support

Job description

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Site Reliability Engineer

Qualifications

• Minimum of 5+ years of experience in a major services organization, with large-scale data or production/project management and oversight experience.
• 2+ years of experience in supporting solutions preferably in the big data world or managed similar roles

Desired Technical Skills

• Big Data & eco systems knowledge, distributed storage like MINIO, ADLS using S3, Iceberg tables
• Linux shell scripting
• Support the data loading using Spark engine, knowledge on Kubernetes, secrets management
• Data schedulers like Ariflow etc
• Maintaining and troubleshooting the Environment with dashboard and other tools like Grafana
• Manage desired alerts and monitoring dashboards from SRE perspective.
• Ability to work 24*7 shifts on need basis

a) Relationship Management

• Ability to manage senior relationships across all the Business and Functional areas
• Ability to develop cooperative and constructive working relationships
• Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
• Collaborative team player orientation towards work relationships, strong culture awareness

b) Production Support and Decision-making

• Highly developed skills in managing 24x7 production support comprising of Incident, Problem, Change management and other ITIL phases of production support
• Ability to break down complex problems and projects into manageable goals
• Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
• High severity incident management and situation management skills
• Knowledge on ADO and SNOW workflow management

c) Development

• Ability to develop technical skills in coaching, mentoring, and teaching on the job to co-staff
• Effectiveness in building trust, respect and cooperation among teams