Site Reliability Engineer

iSoftStone; Kota Samarahan; On-site; MYR 67,000 - 112,000; Full time

Job summary

iSoftStone is seeking an entry-level Site Reliability Engineer to monitor and maintain production systems in Kota Samarahan, Sarawak. You will respond to alerts, assist in troubleshooting, perform health checks, and support deployments.

The role emphasizes teamwork across engineering and infrastructure, rotating shifts, and a strong willingness to learn cloud, Kubernetes, Linux, and automation. English and Mandarin communication is required.

Qualifications

• Basic knowledge of Kubernetes: Pods, Deployments, Services, Ingress.
• Basic Shell scripting and ability to write simple scripts.
• Basic Linux knowledge: commands, logs, filesystem operations.
• Basic networking concepts: IP, DNS, TCP/UDP, routing, load balancing.

Responsibilities

• Monitor and maintain daily operations, availability, and stability of production systems and services.
• Respond to alerts, incidents and service requests; assist in troubleshooting and resolution.
• Perform routine health checks, log analysis, service verification, and maintenance activities.
• Support deployments and configuration changes per operational procedures.
• Assist in managing Kubernetes environments and investigating cluster issues.

Skills

Kubernetes

Shell scripting

Linux basics

Networking basics

Cloud platforms

Troubleshooting

Job description

Site Reliability Engineer

About project's company:

A global technology company specializing in e-commerce, cloud computing, digital payments, logistics, and artificial intelligence, serving businesses and consumers across more than 200 countries and regions.

Position Level:

Entry-Level / Junior level (Fresh grads with relevant internship experiences are welcome to apply)

Working Location:

Kota Samarahan, Sarawak

Job Responsibilities:

• Monitor and maintain the daily operations, availability, and stability of production systems and services.
• Respond to system alerts, incidents, and service requests in a timely manner, and assist in troubleshooting and issue resolution.
• Perform routine operational tasks, including system health checks, log analysis, service verification, and basic maintenance activities.
• Support deployment activities and configuration changes in accordance with established operational procedures.
• Assist in managing and maintaining Kubernetes environments, including monitoring workloads and investigating cluster-related issues.
• Utilize Linux commands and Shell scripts to automate repetitive tasks, collect operational data, and improve efficiency.
• Monitor system performance, application health, and infrastructure metrics using designated monitoring and alerting tools.
• Work closely with development, infrastructure, and cross-functional teams to identify root causes and implement preventive measures for recurring issues.
• Participate in shift rotations, standby duties, and incident response activities to ensure continuous service support.
• Escalate complex issues to senior engineers when necessary and follow through until resolution.
• Support cloud infrastructure operations and contribute to maintaining a secure, reliable, and scalable environment.
• Adhere to operational standards, security policies, and internal procedures while maintaining a high level of accountability and teamwork.

Position Requirements:

• Candidates must be able to use both English and Mandarin for daily communication, including verbal communication and basic written correspondence.
• Must be willing to work on a rotating shift schedule and participate in standby/on-call arrangements.
• Possess a strong sense of responsibility, execution capability, and teamwork, and be able to adapt to the pace of an operations and maintenance environment.

Technical Requirements:

Candidates are preferred to possess some or all of the following technical knowledge and experience:

• Basic knowledge of Kubernetes, including concepts such as Pods, Deployments, Services, and Ingress.
• Basic Shell scripting skills, with the ability to understand and write simple scripts.
• Basic Linux knowledge, including familiarity with common commands, processes, logs, and file system operations.
• Basic networking knowledge, including concepts such as IP, DNS, TCP/UDP, routing, and load balancing.
• Candidates with experience in cloud platforms, system operations, technical support, monitoring, or alert handling will have an advantage.
• A genuine interest in cloud computing, Linux, Kubernetes, automation, and operations engineering, with a commitment to continuous learning and development in these areas.