Site Coordinator

Asia Recruit; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Fachmann für technische Unterstützung, der als Schlüsselverbindung zwischen Kunden und Technikern fungiert. In dieser Rolle sind Sie für die Organisation von Kundenaktivitäten, die Schulung von Technikern und die Bereitstellung technischer Unterstützung verantwortlich. Sie arbeiten in einem dynamischen Umfeld und tragen zur Sicherstellung der Kundenzufriedenheit und der Einhaltung von Projektfristen bei. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten weiterzuentwickeln und einen bedeutenden Einfluss auf die Kundenerfahrung zu haben.

Qualifications

• Mindestens 4 Jahre Erfahrung in der Kapitalausrüstung oder im technischen Service.
• Starke Kommunikationsfähigkeiten und Fähigkeit zur Konfliktlösung.

Responsibilities

• Verwaltung und Organisation von Kundenaktivitäten sowie Schulung von Technikern.
• Technische Unterstützung und Schulung für Kunden bereitstellen.

Skills

Kundenkommunikation

Problemlösungsfähigkeiten

Detailorientierung

Technische Schulung

Education

Bachelor-Abschluss in einem technischen Fach

Job description

Specialization: CLERICAL OR ADMINISTRATIVE SUPPORT

Job description:

Summary:

• This position acts as the key liaison between customer, management, and on-site assigned service personnel regarding installation, maintenance, repair, testing, and customer training issues. It is a non-exempt position with high accountability for corporate image, integrity, and results, which may require extraordinary effort and working timeframes.

Essential Duties and Responsibilities:

• To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Manage plans and organize customer activities. Supervise, coordinate, train, motivate, and guide other Field Service Engineers.
2. Work on a wide variety of complex planning activities where material or sourcing requirements are variable and handle special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
3. Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring the timely closure of customer requirements.
4. Instruct customers in the complete operation and maintenance of equipment.
5. Assist customers in identifying and repairing equipment-related process problems.
6. Participate in internal meetings to facilitate the coordination of important issues including spare parts, warranty, and daily/weekly priorities.
7. Retrieve, compile, and report equipment performance indicators to both customer and company management.
8. Keep management informed of all tool-down situations.
9. Provide technical assistance or training to less experienced personnel.
10. Present and implement EVG technologies and solutions to customers.
11. Coordinate technical resources to track and resolve customer issues.
12. Perform in a dynamic and challenging environment with drive and creativity.

Additional Duties and Responsibilities:

1. Prepare and deliver related training, measure, and record performance progress, serving as a liaison between customer and EVG.
2. Provide work direction to Field Service Engineers working onsite.
3. Prepare and submit all required paperwork promptly.
4. Maintain all assigned equipment logs and records thoroughly.
5. Exhibit good housekeeping practices in all work areas.
6. Be on call, work overtime, and/or travel up to 20% of the time as required.

Qualifications / Education / Skills and Experience:

1. Require a Bachelor’s Degree in a technical discipline or related field. Equivalent successful field service experience in capital equipment and/or facilities may be considered in lieu of formal education.
2. Minimum of four (4) years of experience with capital equipment/facilities engineering or field operations within the MEMS or Semiconductor industries. Proven management/supervision background or supervisory skills in leading technical service personnel.
3. Background in engineering or manufacturing preferred.
4. Excellent customer skills including communication, priority setting, influencing, and conflict resolution.
5. Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
6. Detail-oriented.
7. Strong written and verbal communication skills for technical ideas and initiatives.
8. Ability to switch tasks comfortably and manage multiple tasks simultaneously.