Singapore Payroll Consultant

activpayroll; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated payroll coordinator to manage client portfolios across the APAC region. This role offers a unique opportunity to work closely with in-country partners, ensuring timely and accurate payroll delivery. You'll be at the forefront of client interactions, troubleshooting issues and enhancing service quality. Ideal candidates will possess strong customer service skills, a passion for numbers, and a meticulous attention to detail. Join a vibrant team that values career development and offers a dynamic work environment where your contributions will make a significant impact.

Qualifications

• Experience in Singapore and Hong Kong payroll delivery preferred.
• Strong customer service skills and a knack for numbers.

Responsibilities

• Coordinate payroll processing for Singapore and Hong Kong clients.
• Maintain relationships with in-country payroll partners.

Skills

Customer Service Skills

Attention to Detail

Problem Solving

Organizational Skills

Communication Skills

Education

Experience in Payroll Delivery

Financial Background

Tools

Payroll Software

Database Management Systems

Job description

Department: Operations

Location: Kuala Lumpur, Malaysia

Description

Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing.

As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you'll be really well supported, and this role offers great variety and career development for the right candidate.

Technical Responsibilities

You'll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. You'll also be end to end processing Singapore and Hong Kong payrolls independently for a range of clients.

This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.

• Working closely with our in-country partners, you'll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately.
• You'll also be end to end processing Singapore and Hong Kong payrolls.
• You'll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries.
• Ensuring systems and tools are up-to-date and accurate, you'll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information.
• You'll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements.
• You'll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time.

Candidate Profile

This is a really client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction.

This could be a great opportunity for someone who has some Singapore payroll experience looking to branch out into payroll bureau, but equally we are keen to hear from candidates from other industries and experiences who are interested in an exciting new career path.

• Experience in Singapore and Hong Kong payroll delivery preferred.
• Passion for numbers with some experience in either a payroll position, or from another financial background.
• As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement.
• An unusually high attention to detail and a persistent problem solver.
• Organised and structured approach to your work.
• Really good with systems, databases and software packages.
• Naturally good communication skills, and great builder of relationships.