Showroom Assistant

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Job Description: Showroom Assistant (Admin & Customer Service) – Elite Elevators & Nibav Lifts (Malaysia)

About the Company

Elite Elevators are pioneers in the Home Elevator Industry, with unique solutions for modern and traditional residential projects. We are based in Kuala Lumpur, Malaysia, and have established ourselves as the #1 Home Elevators Company in the region.

We offer bespoke luxury home elevator solutions, manufactured by ThyssenKrupp in Pisa, Italy, adhering to European Standards and certified by TUV for safety.

As of 2024, we have over 2000 employees across 19 locations worldwide, including India, Australia, UAE, Malaysia, Kenya, Nigeria, Mexico, Thailand, Ghana, and South Africa. Our vision "Now Luxury in Every Home" aims to provide imported-standard elevators at affordable prices.

What We Are Offering

• Excellent Salary + Incentives
• Training and full support for professional growth
• Opportunities for upward mobility within a progressive company

Role Summary

The Showroom Assistant supports daily showroom operations, ensures an excellent customer experience, and assists with sales and administrative tasks. Responsibilities include managing displays, engaging with customers, coordinating with sales, and maintaining showroom standards.

Key Responsibilities

1. Showroom Operations Management

• Assist in daily management, ensuring cleanliness and organization
• Oversee display of elevator models, digital presentations, and brochures
• Ensure showroom equipment functions properly
• Greet and assist walk-in customers, provide product demos
• Support showroom staff and escalate customer concerns as needed

• Maintain records of inquiries, sales, and foot traffic
• Assist in stock and inventory management
• Prepare sales and visitor reports

• Support showroom events and product launches
• Collaborate with marketing on campaigns and displays
• Engage with online inquiries

Qualifications and Skills

• Bachelor’s degree or diploma in Business, Sales, Marketing, or related field
• 1 year of experience in showroom management, retail sales, or customer service (fresh graduates welcome)
• Experience in elevator, construction, or home improvement industry is a plus
• Strong communication and interpersonal skills
• Sales and negotiation skills
• Basic technical understanding of elevators or willingness to learn
• Proficiency in MS Office and CRM systems
• Organizational and multitasking abilities
• Ability to work independently and in a team

What We Offer

• Competitive salary and performance incentives
• Career growth and professional development opportunities
• Dynamic, customer-focused work environment

This job description outlines key responsibilities and may be updated as per business needs.