Shop Manager (Bintang Mall Miri)

Frasers Group Asia; Miri; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Shop Manager für eine aufregende Gelegenheit in Miri. In dieser Rolle leiten Sie ein dynamisches Team und stellen sicher, dass erstklassiger Kundenservice geboten wird. Sie sind verantwortlich für die Planung und Überwachung der Verkaufsziele sowie für die Schulung und Motivation des Teams. Diese Position bietet die Möglichkeit, in einem schnell wachsenden Einzelhandelsumfeld zu arbeiten, das sich auf die Bereitstellung von Sportartikeln konzentriert. Wenn Sie eine Leidenschaft für Sport haben und in einem herausfordernden Umfeld arbeiten möchten, ist dies Ihre Chance!

Qualifications

• Mindestens 3 Jahre Erfahrung als stellvertretender Filialleiter in einem renommierten Einzelhandelsunternehmen.
• Nachweisliche Führungs- und Managementfähigkeiten.

Responsibilities

• Leiten, trainieren und motivieren Sie das Team, um hervorragenden Service zu bieten.
• Überwachen Sie die Verkaufsziele und analysieren Sie die Verkaufsdaten.

Skills

Führungskompetenz

Kundenservice

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Zertifikat/Diplom in Einzelhandelsmanagement

Job description

Sports Direct Malaysia is currently looking for a Shop Manager (Bintang Mall Miri) to join our growing team.

Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 38 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, providing the widest variety of choice and value. The company employs over 1000 staff with plans to expand rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi-channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern, spacious environment. Our stores are uniquely zoned by key sports categories including SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids), and SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

1. Lead, train, motivate, and manage the outlet team to deliver excellent service across all departments.
2. Conduct manpower planning for the shop according to approved headcount, seasonal peaks, promotional periods, etc., and liaise with the Area Manager and HR for recruitment and related procedures.
3. Ensure all team members observe and adhere to company policies, rules, and regulations.
4. Work with the team to achieve the shop's monthly sales targets.
5. Plan and monitor stock delivery and processing.
6. Ensure all Operational and Customer Service SOPs are followed within the shop.
7. Manage and monitor product display arrangements according to VM guidelines.
8. Conduct daily morning briefings, provide product knowledge training, and update staff on policies.
9. Supervise all team members and attend to customer inquiries.
10. Oversee overall shop operations to maintain consistent retail standards.
11. Analyze sales data and shop performance, and report updates to the Area Manager.
12. Liaise with relevant departments on maintenance and cleanliness of the shop premises.
13. Plan and execute stock takes (routine, ad-hoc, annual) as required.
14. Track sales and ensure achievement of daily and monthly targets.
15. Maintain effective communication with Head Office and relevant departments to ensure smooth operations.
16. Review and appraise staff performance to identify talent and facilitate staff retention.
17. Ensure accurate tills reports and cash collection procedures.
18. Ensure compliance with Occupational Safety & Health policies.
19. Implement sales and promotion plans as needed.
20. Address suspicious activities within the premises.
21. Perform any other legal assignments as requested by management.

Qualifications

• At least a Certificate/Diploma in Retail Management or a relevant discipline.
• Minimum of 3 years' experience as an Assistant Shop Manager in reputable retail companies of similar size.
• Passion for and knowledge of sports is an advantage.
• Proven leadership and management skills (managing at least 10 staff).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, and interpersonal skills.
• Willing to work long hours, including weekends, public holidays, and shifts.
• Open to relocation.

Additional Information

An opportunity like this at Frasers Group is for the fearless.

The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• THINK WITHOUT LIMITS- and lead your team accordingly.
• BE RELEVANT- to our people, partners, and the planet.