Shipping & Customer Service Executive (Johor, Malaysia)

People Profilers; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the automotive industry is seeking a Logistics Coordinator in Johor Bahru. The role involves coordinating outbound shipments to Singapore, overseeing inbound/outbound processes, and ensuring compliance with customs regulations. Ideal candidates will have a diploma or degree in logistics, at least three years of relevant experience, and strong organizational skills. A competitive remuneration package and comprehensive benefits await successful candidates.

Benefits

Comprehensive range of benefits

Qualifications

• Minimum 3 years experience in shipping, logistics, or customer service.
• Knowledge of customs procedures, shipping documentation.
• Experience with cross-border logistics between Malaysia and Singapore.

Responsibilities

• Coordinate outbound shipments and manage documentation.
• Liaise with freight forwarders and ensure compliance with regulations.
• Maintain accurate records and support continuous improvement.

Skills

Strong organizational skills

Attention to detail

Customer service support

Freight coordination

Education

Diploma or Degree in Logistics

Supply Chain Management

Business Administration

Tools

Microsoft Office

SAP

WMS

TMS

Job description

Industry: Automotive

MNC Environment

Permanent role

Responsibilities:

• Coordinate outbound shipments from PTP to Singapore and manage self-collection arrangements at PTP.
• Oversee container inbound and outbound processes, ensuring timely and accurate handling.
• Prepare and manage customs documentation, including:

• Packing Lists
• Bills of Lading (BL)
• Delivery Orders and Invoices

• Liaise with freight forwarders, customs agents, and transport providers for sea, air, land, and courier shipments.
• Ensure compliance with FTZ regulations and customs requirements.
• Provide excellent customer service support, including shipment tracking, issue resolution, and communication with clients.
• Maintain accurate records and reports related to shipping and logistics activities.
• Support continuous improvement initiatives in logistics and customer service processes.

Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum 3 years of experience in shipping, logistics, or customer service, preferably within an FTZ environment.
• Strong knowledge of customs procedures, shipping documentation, and freight coordination.
• Proficient in Microsoft Office and logistics software (e.g., SAP, WMS, TMS).
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Others:

• Experience working at or with the Port of Tanjung Pelepas (PTP).
• Familiarity with cross-border logistics between Malaysia and Singapore.
• Knowledge of incoterms, HS codes, and international shipping regulations.

Job ID: L7R5V96X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

[phone]

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz