Shift Remote Hands Engineer (Data Centre)

Jones Lang LaSalle Incorporated; Kulai; Remote; MYR 56,000 - 89,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Malaysia (Johor Bahru) is seeking a Data Center Remote Hands technician to monitor tickets, perform power verification, install racks, and manage cabling and site surveys, ensuring SLA responses and high customer satisfaction.

Ideal candidates have a Diploma/Degree in IT, 3 years’ experience, at least 1 year in a data center, strong English communication, and are willing to work 12-hour rotating shifts in a fast-paced environment.

Qualifications

• Diploma/Degree in IT or related field.
• At least 3 years working experience in a IT/Data Center role.
• Must interact with customers verbally and in writing.
• Analytical mindset with good communication skills.
• Fast-paced environment adaptability; willingness to learn.
• DC experience is advantageous.
• Physically fit; able to work 12-hour rotating shifts.

Responsibilities

• Monitor incoming tickets from ticketing portal or email and respond based on SLA.
• Provide support to clients/users over phone or email.
• Perform power verification and basic fault fixes (e.g., HDD/RAM).</n
• Install and mount equipment onto racks; plan and execute cabling.
• Perform copper and fibre patching and site surveys; label cables.
• Plan and execute cabling, cross connects and testing.
• Monitor CCTV and manage tape rotation schedules.
• Maintain inventory, cross-connect records; compile reports.
• Coordinate with vendors to resolve issues or install equipment.
• Liaise with customers to provide updates; escalate issues with experts as needed.
• Disseminate information among team; ensure smooth handover of duties.
• Perform basic network troubleshooting.
• Receive/send equipment for customers; document transactions.
• Prepare monthly reports for customers and internal use.
• Support project teams on occasional assignments.

Skills

Customer communication

Analytical thinking

English (verbal & written)

Team player

Education

Diploma/ Degree in IT related field

Tools

Data Center operations

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Remote Hands Responsibilities:

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
• Provide support to clients / users over phone or via email
• Perform power verification and break-fix. e.g. Change Hard disk, RAM etc.
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
• Work with vendor to resolve technical issues or supply and install of equipment or cabling
• Liaison with customers to provide them with activity updates
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of duties
• Perform basic network troubleshooting
• Receive / Send equipment or items on behalf of customers
• Prepare monthly reports to be sent to customers and for internal use
• From time to time, you may be required to assist the project team on projects

Qualifications and Ideal Experiences:

• Minimum Diploma/Degree in IT related field and with 3 years working experience
• At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
• Must have experience in interacting with customers verbally and via written communication
• Must be analytical
• Good communication (both verbal and written English) skills are a must
• Must have positive attitude and willing to learn.
• This is a fast-paced environment and candidates need to have the passion for the work
• Candidates with working experience in a Data Centre environment will be an advantage
• Must be physically fit.
• Candidate must be willing to work on 12-hrs rotating shift

Location: On-site –Johor Bahru, Malaysia

Job Tags: At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.