Shift Manager ( R&R Seremban )

Krispy Kreme Doughnuts; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular doughnut shop in Seremban is seeking a Shop Supervisor to oversee daily operations and ensure high service quality. The ideal candidate should have at least 1 year of experience and excellent communication skills in English and Bahasa. Responsibilities include managing staff, handling customer complaints, and maintaining inventory levels. The position offers several benefits, including meal allowances and medical coverage.

Benefits

Meal Allowance - RM 5.00 per day

Sales performance Incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily Meal Provided

EPF, Socso

Qualifications

• Minimum 1 year experience in a similar position
• Excellent communication skills in English and Bahasa
• Friendly and engaging personality
• Sales driven and results oriented
• Ability to work shifts, including weekends
• Possess own transport

Responsibilities

• Oversee daily operations of the doughnut shop
• Deliver high service quality and handle customer complaints
• Ensure appropriate staffing and inventory levels
• Perform opening and closing duties
• Assist in stock take and upsell promotions
• Motivate team and maintain service standards
• Supervise and train service staff
• Adhere to standard operating procedures
• Manage daily banking of sales money

Job description

Job Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties
• Assist in stock take and upsell promotions
• Constantly motivate & cultivate a team spirit in the outlets
• Maintain utmost service standards and discipline/grooming among the service staff
• Supervise and train service staff to standards of excellence
• Adhere to company’s standard operating procedures
• Daily bank-in of the sales money and ensure float is sufficient
• Any other ad-hoc duties
  
  

Job Requirements

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status.
• Able to Communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport
  
  

Job Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso