Shift Manager ( My Town )

Krispy Kreme Doughnuts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading doughnut retailer in Kuala Lumpur seeks an Operations Supervisor to oversee daily activities and ensure top-notch customer service. Ideal candidates should have at least 1 year of experience in a similar role, be sales-driven, and possess strong communication skills in English and Bahasa. The position offers career advancement opportunities and various benefits including meal allowance and medical coverage.

Benefits

Meal Allowance - RM 5.00 per day

Sales performance incentive

Overtime

Training and certification program

Fast career advancement

Medical coverage

Daily meal provided

EPF, Socso

Qualifications

• Minimum 1 year experience in a similar role.
• Application should be Malaysian citizens or hold relevant residence status.
• Friendly and engaging personality.

Responsibilities

• Oversee daily operations of the shop.
• Handle customer complaints and service evaluations.
• Supervise and train service staff.

Skills

Customer service skills

Sales driven

Team leadership

Communication in English and Bahasa

Job description

Job Responsibility

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• To deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing, inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties
• Assist in stock take and upsell promotions
• Constantly motivate & cultivate a team spirit in the outlets
• Maintain utmost service standards and discipline/grooming among the service staff
• Supervise and train service staff to standards of excellence
• Adhere to company’s standard operating procedures
• Daily bank-in of the sales money and ensure float is sufficient
• Any other ad-hoc duties
  
  

Job Requirements

• Have minimum 1 years experience in similar position
• Application should be Malaysian citizens or hold relevant residence status.
• Able to Communicate well in English and Bahasa
• Have friendly & engaging personality
• Sales driven & results oriented
• Able to work on shifts including weekend, 6 days a week
• Possess own transport
  
  

Job Benefits

• Meal Allowance - RM 5.00 per day
• Sale performance Incentive
• Overtime
• Training and certification program
• Fast career advancement
• Medical coverage
• Daily Meal Provided
• EPF, Socso