Shift Manager (Data Center Operations)

DayOne; Johor Bahru; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading data center service provider is seeking a Shift Manager based in Nusajaya, Johor. This role entails overseeing the reliable operation of data center facilities, managing the shift team, conducting equipment inspections, and ensuring compliance with procedures. Ideal candidates will have a college degree in mechanical or electrical engineering, relevant certificates, and over 3 years of operational experience. Strong team management and fault diagnosis skills are essential.

Qualifications

• Over 3 years of experience as a data centre operations and maintenance technician.
• Familiarity with daily maintenance of UPS, generators, and chiller units.
• In-depth knowledge of power distribution systems.

Responsibilities

• Supervise and arrange the work of the shift team to ensure smooth operations.
• Review facility equipment inspections and operational data.
• Perform daily analysis of interface display and usage issues.

Skills

Fault diagnosis

Emergency handling

Team management

Attention to detail

Self-improvement motivation

Computer proficiency

Education

College degree in mechanical and electrical engineering

High and low voltage operation certificates

Air conditioning operation certificates

Job description

DayOne is a leading developer and operator of high-performance Data Centers in Asia Pacific. DayOne is the largest carrier-neutral Data Center service provider in Asia and one of the fastest growing in the world with a presence in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and Japan.

DayOne is on an exciting trajectory, expanding markets internationally and looking for talented individuals who are passionate about growing with us. In this role, you'll have the opportunity to be at the forefront of our expansion efforts.

POSITION OVERVIEW

Reporting to the Critical Services Manager, the Shift Manager is responsible for ensuring data centre facilities' efficient and reliable operation. This position is responsible for managing the duty team, overseeing equipment inspections, analysing system interfaces, and ensuring the accuracy of shift handovers. The Shift Manager also focuses on training, compliance with standard operating procedures, and effective incident management.

This is not a shift role, but occasionally out-of-hours response and coverage will be required.

RESPONSIBILITIES

Team Ownership:

• Arrange and supervise the work of the entire shift team to ensure smooth operations.

Equipment and Data Review:

• Review facility equipment inspections conducted by the shift team and verify related operational data.
• Oversee on-site shift handover data, including a preliminary analysis of events, faults, equipment operation modes, capacity, redundancy, and alarm analysis to ensure accuracy.

Systems Analysis:

• Perform daily analysis of interface display and usage issues in BMS, BA, high-voltage monitoring, inspection PDA, and data centre management systems.
• Provide improvement suggestions for weak current and BMS systems.

Training and SOP Compliance:

• Regularly practice and train according to the plan formulated by the shift supervisor, starting with professional classification and equipment operation.
• Summarize and assess training results and verify the execution of SOP (Standard Operating Procedures) and EOP (Emergency Operating Procedures).

Incident Management:

• Record and analyse abnormal duty reports and the handling of abnormal situations.
• Summarize reasons and solutions and generalize successful emergency handling experiences for broader application.

CANDIDATE REQUIREMENTS:

• College degree or above in mechanical and electrical engineering, automation, refrigeration, or related fields.
• Hold valid high and low voltage operation certificates and air conditioning operation certificates.
• Over 3 years of experience as a data centre operations and maintenance technician.
• Familiarity with the daily maintenance of UPS, generators, chiller units, and other systems.
• In-depth knowledge of the configuration, distribution, and usage of power distribution systems, including high and low-voltage distribution systems, UPS, chillers, fire protection in the data centre.
• Possess fault diagnosis and emergency handling capabilities.
• Strong sense of responsibility and attention to detail.
• Strong learning ability and motivation for self-improvement.
• Good team spirit and team management skills.
• Proficient in computer usage and operation.
• Work location is based in Nusajaya, JOHOR