SH, Mainframe System Services

RHB Bank Berhad; Malaysia; On-site; MYR 50,000 - 90,000; Full time

Job summary

Join a forward-thinking financial institution as a leader in Mainframe System Services. This role offers the opportunity to drive technical excellence and operational efficiency within a dynamic team. You will manage critical system operations, enhance infrastructure capabilities, and ensure compliance with industry standards. With a focus on continuous improvement and innovation, you will play a key role in shaping the future of banking technology. If you are passionate about technology and leadership, this position is perfect for you. Be part of a culture that values trust, excellence, and growth.

Qualifications

• Minimum 7 years supporting group IT infrastructure.
• Advanced knowledge of IBM system z OS and architecture.
• Strong communication skills across organizational levels.

Responsibilities

• Lead technical support for Core Banking Services Administration.
• Manage budgets and ensure compliance with cost-saving initiatives.
• Oversee installation and maintenance of Mainframe products.

Skills

IBM system z OS

Host LPAR design

High Availability configurations

Interpersonal skills

Communication skills

Education

Diploma in Information Technology

Degree in Information Technology

Tools

CICS

VTAM

z/OS

Tape Backup Systems

MOBIUS

Job description

SH, Mainframe System Services page is loaded

SH, Mainframe System Services

Apply locations RHB Complex - ITD, Level 4
Time type: Full time
Posted on: Posted Yesterday
Application deadline: July 31, 2025 (30+ days left to apply)
Job requisition ID: JR000534

Primary Objective:

Provide leadership for the Mainframe System Services Section with respect to:

• System related technical matters
• System availability and online uptime within agreed SLA/OLA
• Day-to-day system operations
• Planning and implementation of new products
• Enhancement and improvement of the system
• Staff personnel relations and development
• Managing section budget

Key Responsibilities:

• Lead the team on technical support for all software and hardware under Core Banking Services Administration (Mainframe) to ensure 24/7 availability
• Perform yearly budgeting by forecasting capacity growth to guide technology refresh, contract renewals, and transformation aligned with Group IT strategy
• Manage and monitor annual CAPEX and OPEX budgets to ensure cost-effectiveness and compliance with cost-saving initiatives
• Collaborate with department heads to establish objectives and KPIs for team members for continuous service and technical improvement
• Oversee activities related to installation, monitoring, customization, tuning, configuration, support, and maintenance of Mainframe and third-party products (e.g., ZEKE, ZARA, LCM, Mobius, tape libraries, backup appliances/software, and new initiatives)
• Ensure 24x7 on-call support as part of rotating team coverage for system anomalies escalated by operations and users
• Recommend hardware architecture, design, and implementation improvements in collaboration with Head of Core System Management to enhance efficiency, resiliency, and scalability
• Ensure all activities follow checklists, SOPs, and comply with bank policies and procedures for daily operations and support
• Manage disaster recovery planning and testing to meet regulatory requirements and RTO/RPO targets
• Lead Mainframe projects or initiatives, capable of managing small to medium-scale projects
• Adhere to change management and quality control processes to prevent disruptions impacting system availability and customer business
• Address incidents, outages, and troubleshooting in accordance with ITSM framework and ISO/IEC 20000 standards
• Perform capacity planning, trending, and asset management for Core Banking Services components in line with ISO/IEC 20000
• Manage incident resolution to minimize customer impact through fixes, workarounds, or temporary solutions
• Stay updated on new technologies and solutions relevant to Core Banking System to keep storage environment current
• Maintain extensive knowledge of industry developments, bank products, and market trends through continuous learning
• Coordinate hardware replacements and upgrades with vendors under technology refresh initiatives
• Manage compliance audits and ensure documentation quality for Mainframe architecture and inventory
• Lead migration efforts to address Group IT obsolescence policies
• Oversee hardware/software installation, customization, monitoring, and support aligned with IT transformation initiatives
• Ensure contingency plans are adequate and effective
• Provide prompt IT support and maintenance to ensure operational excellence

Requirements:

• Minimum diploma or degree in Information Technology or related field
• At least 7 years supporting and operating group IT infrastructure
• Advanced knowledge of IBM system z OS, architecture, and design
• Expertise in Host LPAR design and High Availability configurations
• Knowledge of Mainframe components such as CICS, NETWORK, VTAM, STORAGE, z/OS, and related products (ZEKE, MOBIUS, CCLCM, CODEC, MFE, ZARA, Tape Backup Systems)
• Strong interpersonal and communication skills across organizational levels

Together we progress

Our mantra for clients, customers, partners, and employees. Join us and be part of an award-winning financial institution that values its people and promotes a culture of trust, excellence, and growth.

At RHB, we foster relationships built on trust, provide challenging assignments, and promote a culture of excellence. Our workplace is built on five pillars: RHB Cares, Leads, Inspires, Progresses, and Rewards.