Settlement Officer (Early Morning Shift)

BID Operations; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dedicated operations support firm in Kuala Lumpur is looking for a proactive Settlement Officer to manage daily settlement tasks and maintain financial records. You will be responsible for reconciliation, customer case responses, and payment processing. The ideal candidate has strong organizational skills, proficiency in Xero and MS Office, and is fluent in English and Mandarin. The company offers healthcare benefits, career growth opportunities, and a vibrant work culture.

Benefits

Opportunities for career growth

Healthcare coverage

Gym benefits

Flexible dress code

Qualifications

• Organized with high accuracy levels and attention to detail.
• Ability to work autonomously and take ownership of tasks.
• Excellent time management and communication skills.

Responsibilities

• Perform daily settlement tasks under supervision.
• Conduct reconciliation of bank accounts, reporting discrepancies.
• Assist in bookkeeping activities using Xero.

Skills

Attention to detail

Communication skills

Teamwork

Xero proficiency

Microsoft Excel

Proficiency in English and Mandarin

Tools

Xero

MT4/MT5 Trading system

Job description

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Key Responsibilities:

• Perform daily settlement tasks under the supervision of senior staff members
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records
• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy
• Contribute to daily settlement procedures and data entry into the ledger system.
  
  

Requirements

• Well organised with high accuracy levels, attention to detail
• Skilful with MS Office (especially Excel) and XERO applications
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus
  
  

Benefits

• Opportunities for enriching career growth, including exposure to regional contexts
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture