Servicing Account Assistant Manager (Bancatakaful)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company is seeking a proactive Servicing Account Assistant Manager for its Bancatakaful Department. This role involves managing bancatakaful accounts, enhancing relationships with bank partners, and ensuring compliance with Takaful regulations. Ideal candidates will have a strong grasp of bancatakaful operations and excel in customer service.

Qualifications

• Minimum 3–5 years of experience in insurance/Takaful, preferably in bancatakaful servicing or account management.
• Strong understanding of Takaful principles and bancatakaful products.
• Experience working with bank partners or financial institutions is advantageous.

Responsibilities

• Manage and oversee bancatakaful accounts, ensuring efficient service handling.
• Act as primary contact for partner banks, resolving queries and issues.
• Monitor policy renewals and claims, ensuring seamless customer experience.

Skills

Customer service excellence

Relationship management

Analytical skills

Problem-solving abilities

Organizational skills

Education

Bachelor’s degree in Business Administration, Insurance, Finance, or a related field

Tools

Microsoft Office

Job description

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Servicing Account Assistant Manager (Bancatakaful)

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Job Summary

We are seeking a proactive and detail-oriented Servicing Account Assistant Manager to join our Bancatakaful Department. This role is responsible for managing and servicing bancatakaful accounts, ensuring smooth operations, maintaining strong relationships with bank partners, and supporting business growth. The ideal candidate should have a solid understanding of bancatakaful operations, customer service excellence, and stakeholder management.

Key Responsibilities

Account Servicing & Relationship Management

• Manage and oversee bancatakaful accounts, ensuring all service-related matters are handled efficiently.
• Act as the primary point of contact for partner banks, addressing queries and resolving issues in a timely manner.
• Build and maintain strong relationships with bank personnel to enhance collaboration and service quality.
• Monitor and track policy renewals, claims, and endorsements, ensuring seamless customer experiences.
• Provide support to bancatakaful sales teams and bank partners by offering technical advice and product-related assistance.
• Conduct periodic service reviews and performance analysis with bank partners to identify areas for improvement.
• Handle escalations related to policy servicing, claims, and customer inquiries, ensuring prompt resolution.

Compliance & Risk Management

• Ensure compliance with Takaful and regulatory guidelines in all servicing activities.
• Assist in risk assessment and mitigation efforts, ensuring adherence to operational best practices.
• Keep abreast of industry developments, regulatory changes, and best practices in bancatakaful servicing.

Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Insurance, Finance, or a related field.
• Minimum 3–5 years of experience in insurance/Takaful, preferably in bancatakaful servicing or account management.
• Experience working with bank partners and financial institutions is an added advantage.
• Strong understanding of Takaful principles, bancatakaful products, and operations.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with good organizational and multitasking skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with bancatakaful servicing systems.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.