ServiceNow - Engg Analyst - HR

Standard Chartered; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international bank is seeking an experienced Engineering IT Business Analyst to drive innovative solutions in HR systems. The role involves gathering requirements, documentation, and collaboration with stakeholders to enhance the integration of various HR systems. The ideal candidate will have a strong background in HR applications and a passion for using technology to solve business problems.

Benefits

Core bank funding for retirement savings

Flexible working options

Proactive wellbeing support

Continuous learning culture

Time-off including annual leave and parental leave

Qualifications

• 10+ years of professional experience as an engineering IT BA.
• Strong HR domain knowledge and experience with HRMS.
• Good understanding of SaaS/cloud-based applications.

Responsibilities

• Gather requirements by collaborating with stakeholders.
• Translate business needs into clear documentation like BRD and FSD.
• Assess impact of changes on existing systems and workflows.

Skills

Interpersonal

Communication

Problem Solving

Analytical

Education

Bachelor’s degree in IT or related field

Tools

Jira

Confluence

Job description

Job Summary

• Develop technical solution to business problems.
• ServiceNow System admin Certified.
• The candidate must possess strong HR domain knowledge.
• Implement data interface solutions in various HR Systems – Success Factor, PeopleSoft HR and downstream systems.
• Effectively collaborate & communicate with key stakeholders to understand key issues and propose solutions that provide maximum business benefit.
• Translate the business requirements into high quality design documentation that are clear and transparent to various stakeholders.
• Adapt to industry best practices and align to changes in technology.

Key Responsibilities

As an engineering IT BA in Standard Chartered

• Requirement Gathering: Collaborate with all stakeholders (vendors and interfacing teams within SCB) to understand the project objective, scope, processes impacted and detailed requirements
• Documentation of requirements: Translate the business needs into clear and comprehensive requirements: BRD, FSD/user stories. Facilitate communication amongst vendors and all impacted teams in SCB to ensure there is common understanding of the project requirements and seek sign off from all stakeholders involved
• Impact Assessment: Conduct thorough analysis of existing systems/processes and workflows to clearly state out the impact of doing this change
• Solution Design and Architecture: Have a good understanding of the e2e flow, architecture and help with the Solution Intent documentation clearly drafting out the current architecture diagram, impact to the current architecture and future state. Stay updated on industry trends and emerging technologies to recommend how systems should integrate in cloud env
• Helping with the Artificial Intelligence/Machine Learning deep dive sessions/engagements including reviewing the recommended guidelines and ensuring vendor teams are in alignment to the recommended AI/ML best practises and processes followed by Standard Chartered. This also includes running test scenarios with business for trends and analysis of the data for key decision making
• Data Management -reviewing the data handling practises from the vendor to ensure they adhere to the data protection regulation and best practises defined by Standard Chartered bank.
• Governance activities – work with the project team to help them with Standard chartered review forums around architecture, security reviews and AI/ML components
• Supporting the testing and warranty/hyper care phase including production incidents deep dive

Our Ideal Candidates should have:-

• 10+ years of professional experience as an engineering IT BA.
• Must have good experience on Human Resources Application/Systems (HRMS)
• Able to understand business requirements and translate into actions/documentations.
• Good understanding of the Saas/ cloud-based applications and how they integrate
• Good understanding of IT infrastructure/architecture.
• Able to understand the big picture, complexities that come with
• Technical background in software engineering and delivery is good to have.
• Effective interpersonal, communication skills to articulate at different levels of organization hierarchy
• Strong relationship management experience with influencing and negotiation skills.
• Creative mind – be able to suggest ideas and drive innovation.
• Able to priorities tasks based on urgency and importance.
• Good communication skills – oral and written.
• Strong organizational, time management and administration skills.
• Strong analytical, numerical and problem-solving skills.
• Demonstrable expertise with engineering tools such as, Jira/ADO, Confluence or similar.
• ServiceNow System admin Certified

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.