ServiceNow Administrator (Javascript) [Job ID : 13423]

PERSOL; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

An established technology firm in Kuala Lumpur is seeking an experienced ServiceNow Administrator to manage and optimize their ServiceNow platform. The successful candidate must have at least 1 year of ServiceNow experience and strong problem-solving skills. The role offers a hybrid work model and requires effective communication in both Mandarin and English. This is a 1-year fixed-term contract position.

Qualifications

• At least 1 year of ServiceNow administration or development experience.
• Preferred: ServiceNow Certified System Administrator (CSA) or related certifications.
• Excellent analytical and troubleshooting abilities.
• Strong communication and teamwork skills.
• Effective communication in Mandarin and English.

Responsibilities

• Ensure stable operation of the ServiceNow instance, including upgrades and patches.
• Configure and customize ServiceNow modules based on business needs.
• Provide technical support and training to internal users.
• Identify and implement platform enhancements to improve efficiency.

Skills

ServiceNow administration

Analytical skills

Communication

Teamwork

Troubleshooting

Fluent in Mandarin

Fluent in English

Job description

Overview

We are looking for an experienced ServiceNow Administrator to manage, maintain, configure, and optimize our ServiceNow platform daily.

Job Title: ServiceNow Administrator

Working hours: Monday - Friday, 9am - 6pm (Hybrid)

Employment Type: 1 year fixed term third party contract

Responsibilities

• Platform Management: Ensure the stable operation of our ServiceNow instance, including upgrades, patches, and performance optimization.
• Configuration & Development: Configure and customize ServiceNow modules based on business needs, and develop related functionalities (e.g., workflows, scripts, reports).
• Support & Training: Provide technical support and training to internal users, and create relevant documentation.
• Continuous Improvement: Identify and implement platform enhancements to boost efficiency and user experience.

Qualifications and Skills

• At least 1 year of ServiceNow administration or development experience.
• Certifications Preferred: ServiceNow Certified System Administrator (CSA) or related certifications are a plus.
• Problem-Solver: Excellent analytical and troubleshooting abilities.
• Collaborative: Strong communication and teamwork skills.
• Able to communicate effectively in Mandarin and English (to support counterparts from China).

Bonus Points

• Experience with ServiceNow integrations.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a ServiceNow Administrator?
• What's the highest level of ITIL qualification you have completed?
• Which of the following programming languages are you experienced in?

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