ServiceDesk Coordinator - IT

UNITALENT EMPLOYMENT AGENCY; Kuching; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company is seeking a ServiceDesk Coordinator to provide first-level IT support at their Sarawak Campus. The role involves troubleshooting IT services, assisting users with inquiries, and ensuring quality customer service. Ideal candidates will have a degree in IT or relevant experience and a strong commitment to customer service excellence.

Qualifications

• Bachelor's degree in IT or Diploma with 3 years experience.
• Fresh graduates may be considered.

Responsibilities

• Provide first-line IT support, troubleshooting hardware and software.
• Log and track incidents and service requests.
• Deliver excellent customer service to users.

Skills

Customer Service

English

IT Support

Active Listening

Team Coordination

Education

Bachelor’s degree in Information Technology

Diploma in IT

Tools

Windows Desktop Management

Job description

The provided job description has a good structure and covers essential aspects of the role. However, it contains some inconsistencies and irrelevant sections that could be clarified or removed for better readability and focus. For example, the sections on resource management and event setup seem less relevant to the core IT support responsibilities and could be streamlined or integrated more coherently. Additionally, some formatting issues, such as inconsistent heading styles and unnecessary repetition, should be addressed. Below is a refined version that maintains the original information but improves clarity, consistency, and focus:

Job Title: ServiceDesk Coordinator - IT

Location: Kuching, Sarawak

Employment Type: Full Time

Job Summary

This role involves providing first-level IT support at the Sarawak Campus, reporting to the IT Executive and Assistant Manager, IT Customer Support. The successful candidate will deliver quality customer service, troubleshoot campus IT services, and support walk-in users and phone inquiries, ensuring prompt resolution or escalation of issues.

Key Responsibilities

1. Perform first-line support across various IT domains, including troubleshooting hardware, software, networking, Microsoft 365, and remote desktop support.
2. Log, track, and document incidents and service requests accurately.
3. Provide excellent customer service to staff, students, and visitors, demonstrating empathy, patience, and friendliness.
4. Coordinate with IT team members to resolve issues efficiently.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or
• Diploma in IT or related field with at least three years of relevant experience; fresh graduates may be considered.

Required Skills and Attributes

• Strong commitment to customer service excellence.
• Proficient in English, both verbal and written.
• Hands-on experience in IT support, including hardware, software, and printer management.
• Familiarity with Windows desktop management tools and server administration is advantageous.
• Active listening skills to understand user issues.
• Approachable and patient demeanor when assisting users.
• Ability to coordinate effectively with team members.

Application Process

Click APPLY HERE to complete the application form. Please prepare the following documents before applying:

• Resume/CV
• Academic certificates and transcripts (SPM/STPM/Diploma/Degree/Master/PhD/Professional Certificates)