Service Technician (Medical Device)

AMD Solutions; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A medical equipment service provider in Malaysia is seeking candidates to install, maintain, and troubleshoot medical equipment in various healthcare settings. Responsibilities include routine maintenance, providing technical support, and ensuring compliance with medical standards. Ideal candidates should have relevant experience or a strong technical background, good communication skills, and the ability to travel frequently.

Qualifications

• 1–3 years of relevant experience in servicing medical equipment preferred.
• Fresh graduates with strong technical aptitude are encouraged to apply.
• Ability to work independently and travel frequently.
• Possess a valid driving license and own transport.

Responsibilities

• Install and configure medical equipment at hospitals, clinics, and labs.
• Perform functional tests and ensure equipment operates according to specifications.
• Carry out routine maintenance and calibration of equipment as per schedules.
• Provide technical support and troubleshooting to healthcare professionals.
• Maintain accurate records of service activities and document issues.

Skills

Troubleshooting

Technical skills

Communication skills

Customer service orientation

Job description

Responsibilities

• Install and configure medical equipment at hospitals, clinics, and labs.
• Perform functional tests and ensure equipment operates according to specifications.
• Preventive Maintenance
  • Carry out routine maintenance and calibration of equipment as per schedules.
  • Diagnose technical issues and perform necessary repairs.
  • Inform customer of the outcome of the PPM if any repair is needed.
• Troubleshooting
  • Provide technical support and troubleshooting to healthcare professionals (HCP) and users.
  • Respond promptly to service calls and resolve issues within given timelines.
  • Demonstrate problem-solving skills and technical knowledge.
• Documentation & Reporting
  • Maintain accurate records of service activities, parts used, and issues resolved.
  • Submit service reports and feedback to the Technical Manager.
  • Document all issues that remain unsolved and brainstorm with engineers.
• Compliance & Quality
  • Ensure all service activities comply with internal SOPs, safety regulations, and relevant medical standards (e.g., ISO, MDA).
  • Support quality audits and provide necessary documentation.
  • Understand GDPMD and its regulation in the technical department.
• Inventory & Tools Management
  • Manage and maintain service tools, test equipment, and spare parts.
  • Ensure proper stock levels and timely requests for parts.
  • Collaborate with the Service Coordinator to procure sufficient spare parts.

Qualifications & Requirements

• 1–3 years of relevant experience in servicing medical equipment preferred.
• Fresh graduates with strong technical aptitude are encouraged to apply.
• Strong troubleshooting and technical skills.
• Good communication and customer service orientation.
• Ability to work independently and travel frequently.
• Basic knowledge of regulatory requirements in the medical device industry (e.g., MDA, ISO 13485) is an advantage.
• Proficiency in English and Bahasa Malaysia.
• Possess a valid driving license and own transport.
• Willingness to travel and work outside regular hours when needed.

Other

• Multiple vacancies available. Able to start work immediately.

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