Service Technician

MATRIOUX (M) SDN BHD; Seri Kembangan; On-site; MYR 30,000 - 48,000; Full time

Job summary

A leading company in lab and diagnostics is seeking a highly motivated Service Technician. The role involves installations, technical support, customer engagement, and ensuring compliance with safety standards. The ideal candidate will have a diploma in Biomedical/Electronic Engineering, be customer-oriented, and ready to grow in a dynamic work culture.

Benefits

Uncapped Earning Potential

Accelerated Career Growth Opportunities

Comprehensive Sales Training Program

Dynamic and Supportive Work Culture

Qualifications

• Solid understanding of repair, preventive maintenance, testing, and commissioning.
• Open to Fresh Graduates.
• Ready to travel across Klang Valley and outstation regions.

Responsibilities

• Perform on-site installations, trainings, and testing procedures.
• Provide troubleshooting support to resolve technical issues.
• Conduct routine maintenance and build strong customer relationships.

Skills

Troubleshooting

Customer Relationship Management

Technical Skills

Education

Diploma/Degree in Biomedical/Electronic Engineering

Job description

We are looking for a highly motivated & detail-orientated Service Technician to join our team. You'll play a key part to ensure seamless operations for our lab and diagnostics customers.

Your Role

• Installation & Training: Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Technical Support & Troubleshooting: Provide troubleshooting and repair support, assisting both customers and others service teams to resolve technical issues quickly and effectively.
• Customer Engagement & Solutions: Conduct routine maintenance & service tasks, build strong customer relationships while supporting sales and service targets.
• Compliance & Safety: Upkeep of service tools & facilities in compliance with regulations and licensing requirements. Ensure adherence to safety standards and statutory guidelines.
• Reporting & Insights: Generate detailed reports and documentation with accuracy and timeliness. Provide valuable insights for service enhancement.
  
  
  

What We Are Looking For

• Educational Background: Diploma/Degree Biomedical/Electronic Engineering or related.
• Solid understanding of repair, preventive maintenance, testing, and commissioning methodologies. Experience with laboratory or diagnostic equipment is an advantage but not required.
• Technical & Problem-Solving Skills: Troubleshooting abilities with a results-driven mindset to achieve First-Time-Fix-Rate (FTFRs).
• Good Work Ethnics: Punctual & responsible, committed to maintaining high service standards and delivering excellence.
• Customer Relationship Management: Proactive, customer-oriented mindset with excellent communication skills.
• Teamwork & Independence: Able to work both independently and collaboratively within a dynamic team, meet deadlines and prioritize tasks efficiently.
• Fresh Graduates Welcome
• Open to Travel: Owns a car and is ready to travel across Klang Valley and outstation regions.
  
  
  

What We Offer

• Uncapped Earning Potential: Base salary plus attractive commission and performance-based bonuses.
• Accelerated Career Growth Opportunities: Advance rapidly based on your performance and dedication.
• Comprehensive Sales Training Program: Engage in continuous product learning and soft skills through expert guidance from qualified product specialists and PhD-level professionals.
• Dynamic and Supportive Work Culture: Thrive in an environment that fosters excellence, agility, and continuous learning.
  
  
  

Why Join Us?

At MATRIOUX, we believe in empowering our employees to reach new heights. With a supportive culture and your coachable mindset, you'll be primed for success from day one. Our unwavering commitment to excellence and agility is driven by our core philosophy: “Innovate with Purpose, Execute with Precision, Conquer with Excellence”. Together, we strive to push boundaries, exceed expectations, and make a meaningful impact in the industry.

Ready to Join Us?

We’re excited to hear from passionate and driven individuals!

To apply, please send your updated resume to [e-mail].

Only shortlisted candidates shall be contacted.

Interested candidates please submit your application through Jobstore