SERVICE TECHNICIAN

ECA ADVANCED SOLUTIONS SDN. BHD.; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Job summary

ECA ADVANCED SOLUTIONS SDN. BHD. is seeking a field service technician to install, commission, and service machinery at customer sites. The role involves on-site setup, remote support, and collaboration with design teams to address product performance issues.

Applicants should have a professional certificate or diploma and hands-on experience with complex machinery, with travel and flexible hours as required by customer needs. ISO 9001:2015 familiarity is preferred.

Qualifications

• Experience with installation, maintenance, and troubleshooting of complex machinery.
• Willingness to travel and flexible hours.
• Familiarity with ISO 9001:2015.

Responsibilities

• Transport, install, and set up machinery or automation systems at customer facilities according to detailed installation procedures.
• Configure control systems, networking modules, and mechanical components to ensure seamless integration with existing production lines.
• Diagnose and repair system malfunctions, mechanical and electrical issues, and software-related problems.
• Provide prompt and clear technical support to customers, both on-site and remotely.
• Gather feedback from customers regarding product performance and issues, channeling this information to design and production teams for continuous improvement.

Skills

Mechanical systems

Electrical circuits

Networking

Troubleshooting

Customer support

Education

Professional Certificate/Diploma or equivalent

Job description

Transport, install, and set up machinery or automation systems at customer facilities according to detailed installation procedures.

Configure control systems, networking modules, and mechanical components to ensure seamless integration with existing production lines.

Diagnose and repair system malfunctions, mechanical and electrical issues, and software-related problems.

Provide prompt and clear technical support to customers, both on-site and remotely, to resolve issues or answer operational queries.

Gather feedback from customers regarding product performance and issues, channelling this information to design and production teams for continuous improvement.

Job Requirements:

• At least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma or equivalent
• Familiarity with mechanical systems, electrical circuits, and networking.
• Hands-on experience with installation, maintenance, and troubleshooting of complex machinery.
• Willingness to travel and work flexible hours to meet customer needs.
• Demonstrated ability to diagnose problems quickly and develop efficient solutions.
• Understand ISO 9001: 2015 requirement.