Service Technician

BERJAYA CKE; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking dedicated Service Technicians to join their dynamic Service Team. This role involves troubleshooting, repairing, and servicing a variety of kitchen equipment and commercial refrigerators. The ideal candidate will possess a diploma in a relevant technical field and have strong mechanical and electrical skills, alongside a commitment to customer satisfaction. With opportunities for technical training and a supportive work environment, this position promises a fulfilling career path. If you thrive in a hands-on role and enjoy working with cutting-edge equipment, this is the perfect opportunity for you.

Benefits

Annual Leave

Medical Coverage

Hospitalization Leave

Congratulatory Leave

Compassionate Leave

Technical Service Training

Company Uniforms

Qualifications

• Minimum 2-5 years experience in repairing kitchen equipment.
• Strong knowledge of kitchen equipment and troubleshooting skills.

Responsibilities

• Perform after-sales troubleshooting and servicing of products.
• Document all work performed and communicate with customers.

Skills

Troubleshooting

Mechanical Skills

Electrical Skills

Customer Service

Teamwork

Education

Diploma in Refrigeration/Mechanical/Electrical/Electronic Engineering

Certificate in Technical Field

Tools

Kitchen Equipment

Refrigeration Units

Job description

The Service Technician is responsible for dismantling, assembling, troubleshooting, testing, and servicing the Company’s products (after-sales service). We are currently seeking Service Technicians to join our Service Team, based at our Wisma CKE (Cheras).

Responsibilities:

1. Carry out 100% after-sales troubleshooting of the company’s products and service visits of the units within your designated customers and territory to achieve customer satisfaction.
2. Ensure all work performed (i.e., servicing, parts replacement, repairs, troubleshooting, and breakdown) is documented following the relevant customer's request. To update the work completion in system.
3. Liaise and communicate effectively with customers while on-site to build a good rapport and provide the best quality service.
4. Willing to travel within the Klang Valley area for work and be able to stand by to attend call-backs.
5. Able to travel outstation as and when required by the Superior.
6. Good work ethic and ability to perform overtime as and when required by the Superior.
7. Ability to work independently and as part of a team, to work under pressure, and beyond regular hours to meet tight deadlines.
8. Any other duties that may be given by the Superior from time to time.

Requirements:

1. Must be willing to work at Wisma CKE, Cheras.
2. Possess a Diploma or Certificate in Refrigeration/ Mechanical/ Electrical/ Electronic Engineering or any related Technical Field.
3. Relevant working experience in repairing kitchen equipment and commercial refrigerators, with a minimum of 2-5 years’ experience.
4. Strong knowledge of various kitchen equipment, including ovens, grills, fryers, dishwashers, and refrigeration units.
5. Proficient in troubleshooting and repairing equipment malfunctions and breakdowns; mechanical/ electrical/ electronic failures.
6. Possess valid B2, D Class driving license.

Salary offered will be commensurate with the candidate’s relevant experience.

Overtime Payment (Rate as per the Employment Act’s requirements).

Staff Benefits (Annual/ Medical/ Hospitalisation/ Congratulatory/ Compassionate Leave & Medical Coverage).

Statutory Contributions (EPF, SOCSO & HRDF).

Annual Salary Increment and Bonus (will be based on the Individual and the Company’s Performance).

Technical Service Training will be provided.

Company Uniforms will be provided.