Service Sales Manager

H-E Parts; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive market growth and enhance customer relationships. This role involves formulating effective sales strategies, negotiating contracts, and collaborating with cross-functional teams to ensure successful execution of commercial activities. With a focus on delivering exceptional customer service and achieving financial goals, the position offers a unique opportunity to contribute to the company's success while supporting the transition to sustainable solutions. Join a company committed to your professional development and well-being, where your input will make a significant impact.

Benefits

Employer-sponsored medical plans

Provident fund contributions

Various insurance coverages

Leave programs (annual, medical, hospitalization, etc.)

Qualifications

• 8+ years of experience in sales and marketing with a strong track record.
• Experience selling digital solutions to utilities and industry customers.

Responsibilities

• Formulate and implement sales strategies to achieve targets.
• Negotiate and review contracts to maximize performance.

Skills

Sales Strategy Development

Contract Negotiation

Customer Service

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree in Electrical Engineering

Job description

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions globally. Our Service offerings empower customers and partners to holistically manage the asset lifecycle—from start-of-life activities (e.g., Install & Commission), through operational-life services (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to various O&M strategies, services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally, our focus on the net-zero transition begins with the Installed Base, and we continue to innovate within our ‘Sustain & Decarbonize’ category, which includes sustainability-focused offerings.

How you’ll make an impact:

1. Formulate and implement sales strategies to capture and increase market share and growth, identify potential and new business opportunities across all channels and industry segments, and achieve sales targets and KPIs.
2. Prepare offers, quotations, and proposals aligned with company financial and contractual terms to meet annual sales, order volume, and financial goals.
3. Achieve sales volume and product mix targets for local product groups by setting appropriate pricing and margins, and maintain financial KPIs (sales, revenue, EBITA) for management review.
4. Develop contract strategies and project proposals based on policies, customer needs, budgets, and timelines, ensuring compliance with technical standards.
5. Negotiate and review contract documents to maximize financial and operational performance, document changes during contract execution, and monitor contract success or deviations for necessary adjustments.
6. Ensure timely and accurate execution of commercial activities, collaborating with technical, financial, and legal teams, and providing support on new business opportunities with a strong understanding of legal terminology.
7. Uphold Hitachi Energy’s core values of safety and integrity by taking responsibility for personal actions and caring for colleagues and the business.

Your background:

• Bachelor’s degree preferably in Electrical Engineering.
• Minimum 8 years of relevant experience in sales and marketing with a proven track record.
• Experience in selling digital solutions to utilities and industry customers.
• Hands-on sales experience with a focus on delivering excellent customer service.
• Business acumen, problem-solving skills, and leadership qualities.
• Excellent verbal and written communication and interpersonal skills.

More about us:

We offer comprehensive benefits supporting your financial, physical, mental wellbeing, and personal development, aiming for you to thrive both at work and outside. Benefits include employer-sponsored medical plans (including dental), provident fund contributions, various insurance coverages, and leave programs (annual, medical, hospitalization, exam leave, etc.).

*Benefits are subject to plan rules. More information will be provided during recruitment.

Qualified individuals with disabilities may request accommodations during the application process by completing a form on our website, including contact details and specific accommodation needs.

About the company

H-E Parts International provides solutions supporting surface mining equipment, crushing, materials processing, and mobile construction equipment fleets.