Service Sales Executive - Butterworth, Penang

Scania; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

Scania is seeking a motivated Service Sales Executive in Butterworth, Penang. The role focuses on promoting Scania products and services, meeting sales targets, and building strong customer relationships. With competitive remuneration and benefits, this position offers professional growth within a leading sustainable transport solutions company.

Benefits

Attractive remuneration and benefits packages

Flexible working schemes

'Time For You' leave concepts

Medical coverage

Qualifications

• Minimum 3 years’ experience in a sales role.
• Relevant experience in Automotive (Commercial Vehicle) or Manufacturing.

Responsibilities

• Promote and sell Scania parts and services.
• Identify new customers and create sales opportunities.
• Negotiate deals and ensure customer satisfaction.

Skills

Customer understanding

Negotiation

Influencing Skills

Value selling

Education

Diploma or Bachelor's Degree

Job description

Service Sales Executive - Butterworth, Penang

Come join the Scania Family! With attractive remuneration and benefits packages, we are looking for a Service Sales Executive who's hungry to drive sales. We also focus on talent development for every individual, simultaneously with our employees to grow with the business. As a sustainable transport solution organization, we also offer flexible initiatives, ranging flexible working schemes to the 'Time For You' leave concepts and benefits.

The main responsibility of an outdoor Service Sales Executive is to proactively promote and sell Scania parts and services, meeting commercial and financial targets and thereby contributing to the profitable growth of Scania.

The role is focusing on untapped potential at rolling fleet customers, i.e. approaching customers when the vehicle is already sold. Typical situations where the Service Salesperson contributes:

Contract not sold together with vehicle or renewal of contracts (Repair & Maintenance, Fleet Management System, Driver Training etc.)

Customers with own workshop to whom there’s a potential to discuss parts supply or take-over of workshop operations

Vehicle inspections by authorities and change of owner of a vehicle

Focusing on the customer, understanding and transforming their needs in to value adding solutions as well as upholding a positive brand image are furthermore key aspects for the role.

Professional Competencies (Duties and Tasks)

Enlarging Customer Base -

Contribute to identify potential customers and create sales opportunities where Scania can deliver value to the customer and be profitable:

Contribute to identify new potential customers and total market potential

Contribute to structure and develop customer base through local segmentation

Keep up to date with customers and the local market, Scania product and service portfolio as well as competitors’ product / service portfolios and activities

There shall be an intention to let a central business intelligence function do most of the prospecting work resulting in a customer lists

Actively participate in campaigns and customer events, fairs etc.

Cooperate with internal stakeholders to achieve business objectives

Develop and increase the customer base by analyzing contacts or prospects, understand their needs, plan and conduct meetings, build relationships and argue for Scania´s value proposition:

Analyze customer list and set target for customers. To plan and prepare customer contacts

Contact customers through phone calls, mails and meetings

Ask value driven questions to understand the customers’ business and budget

Identify the customer total needs and evaluate the probability to get a deal and the potential gain

Record and update relevant customer information

Follow up customer contact

Increase the customer base by working actively with contacting prospects

Build and maintain long term business relations with selected customers at the right level

Act professional as a Scania ambassador and market the full range of Scania products and services

Create offer by verifying prospects’ needs, translating them into tailored solutions, negotiating the deal and follow-up:

Verify prospects’ needs, both conscious and non- conscious

Translate prospects’ needs to Scania tailored solutions and work together with relevant functions in order to create the best total offer

Present, communicate and negotiate with customer regarding suggested offer

Follow-up quotation, and to follow-up on actual sales vs. targets and act on deviations

Close the deal and ensure long-term customer satisfaction:

Ensure legal requirements and business rules

Secure delivery capabilities and early involvement from internal organization and suppliers for delivery

Communicate agreement internally and externally

Analyze and share lessons learned from won and lost sales

Business Perspective - Using an understanding of business issues, processes and outcomes to enhance business performance.

Customer understanding - Demonstrates understanding of customers, their commercial offerings, industry, business, motivational drivers and needs. Understands how Scania can contribute to the optimization of customer profitability.

Influencing Skills - Persuades, convinces and influences others to obtain their buy-in and support for specific course, action or direction. Understands others’ point of view. Creates maintain and leverages a network of supportive relationships.

Negotiation - Ability to explore positions and alternatives to reach best possible outcome by seeking mutual benefits and maintaining relationship in business discussions with the counterparts.

Products and services - Maintains an up to date understanding of products and services necessary to perform duties and tasks. Understands Scania products and services value proposition connected to processes and business.

Teaching for Differentiation - Offering unique perspective by delivering insightful data, solutions or experiences to customers that helps them better compete in their own end-market.

Value selling - Ability to apply the method to identify the right solution for the individual customer as well as explain and argue for the value of an offer, expressed in money and/or time.

Interfaces:

Customers

Workshop

Internal Stakeholders (Inc. other sales people, business support & business intelligence)

Vehicle Bodybuilders

Requires Diploma or Bachelor's Degree in any field and a minimum of 3 years experience.

Relevant work experience in the Automotive (Commercial Vehicle) or Manufacturing industry will be an added advantage.

Desire to drive sales, and 'hungry' for commission for all sales initiative.

Ability to network and understand customers' needs, in line with targets.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Service Sales Executive? Do you have experience in a sales role?

Established in 1891, Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. It is also a leading provider of power solutions – industrial, marine and power generation engines. The company’s strategic focus is on customer profitability by being in the forefront of sustainable transport solutions. It has the broadest range of renewable fuel and electrification solutions: from natural gas, hydro-treated vegetable oil, bioethanol, biogas, biodiesel to autonomous, plug-in hybrid and battery-electric vehicles.

Globally, Scania employs some 52,000 people and operates in about 100 countries. Research and development activities are mainly concentrated in Sweden, while production takes place in Europe, Asia and South America, with facilities for global interchange of both components and complete vehicles. The company is headquartered in Södertälje, Sweden.

Scania commenced operations in Malaysia in the early 1970’s, supporting the logistics, construction and public service sectors, commuting people and goods every day throughout the country. With about 300 employees, Scania (Malaysia) Sdn. Bhd. today offers capabilities in sales, repair and maintenance, roadside assistance, parts, data-driven services – fleet management systems and driver training & coaching. It operates twelve dedicated workshops, with technicians based at some customers’ premises, to meet the country’s public and cargo transport needs. Scania’s regional Asia Parts Centre is located in Singapore. Scania is also staffed to provide financial and insurance services through Scania Credit (Malaysia) Sdn. Bhd.

Scania celebrates the First 50 Years in Malaysia 1971-2021 and will continue to drive the shift towards a sustainable transport system in this country for the next fifty years and beyond.

Established in 1891, Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. It is also a leading provider of power solutions – industrial, marine and power generation engines. The company’s strategic focus is on customer profitability by being in the forefront of sustainable transport solutions. It has the broadest range of renewable fuel and electrification solutions: from natural gas, hydro-treated vegetable oil, bioethanol, biogas, biodiesel to autonomous, plug-in hybrid and battery-electric vehicles.

Globally, Scania employs some 52,000 people and operates in about 100 countries. Research and development activities are mainly concentrated in Sweden, while production takes place in Europe, Asia and South America, with facilities for global interchange of both components and complete vehicles. The company is headquartered in Södertälje, Sweden.

Scania commenced operations in Malaysia in the early 1970’s, supporting the logistics, construction and public service sectors, commuting people and goods every day throughout the country. With about 300 employees, Scania (Malaysia) Sdn. Bhd. today offers capabilities in sales, repair and maintenance, roadside assistance, parts, data-driven services – fleet management systems and driver training & coaching. It operates twelve dedicated workshops, with technicians based at some customers’ premises, to meet the country’s public and cargo transport needs. Scania’s regional Asia Parts Centre is located in Singapore. Scania is also staffed to provide financial and insurance services through Scania Credit (Malaysia) Sdn. Bhd.

Scania celebrates the First 50 Years in Malaysia 1971-2021 and will continue to drive the shift towards a sustainable transport system in this country for the next fifty years and beyond.

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Perks and benefits Annual leaves, Medical coverage including Group Ho

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