Service Sales Coordinator – Technical Services (12-month Contract)

BD Mexico; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A healthcare solutions company in Kuala Lumpur is seeking a Service Sales Coordinator to support service sales operations. This role involves coordinating contract renewals, managing order processing, and ensuring accurate documentation. Ideal candidates should have at least 2-3 years of experience in sales support, proficiency in SAP and ServiceMax, alongside strong organizational and communication skills. The company fosters collaboration and emphasizes on-site teamwork.

Qualifications

• Minimum 2-3 years of experience in sales support, managing service contracts.
• Proficient in commercial documentation preparation.
• Experience in customer service and service operations.

Responsibilities

• Coordinate service contract renewals for ANZ/NZ accounts.
• Prepare and send SLAs and contract materials to customers.
• Manage end-to-end order processing activities.
• Serve as a point of contact for customer inquiries.
• Assist Finance with generating accurate invoices.

Skills

Organizational skills

Attention to detail

Communication skills

Customer-centric mindset

Education

Diploma or Bachelor’s degree in science or business

Tools

SAP

ServiceMax

SFDC ACE

MS Office (Word, Excel, PDF)

Job description

Overview

The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ/NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.

Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.

Key Responsibilities

Sales Operations & Contract / Order Processing

• Coordinate and track service contract renewals for ANZ/NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
• Manage end-to-end order processing activities, including:
• Instrument purchase orders and warranty set up in SAP-CRM
• Service contract renewals, warranty-to-contract conversions
• Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
• Preventive Maintenance (PM) management
• Coordination with Logistic and Sales Team on Deliveries and other logistical matters
• Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.

Customer Support & Communication

• Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.
• Collaborate with internal teams to ensure alignment and support smooth operational execution.
• Assist service sales with funnel management and updating sales opportunities in ServiceMax
• Assist Finance with accurate invoice generation for timely revenue recognition and advise on monthly service revenues reconciliation and accruals financial processes
• Respond to ad-hoc requests from customers and Field Service Engineer teams for T&M repair orders, work order case creation and PM scheduling.
• Coordinate with Logistics & Sales Team on delivery and operational matters
• Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.
• Perform other ad-hoc duties as required to support team and business needs

Data Accuracy & Documentation Organization

• Management of Install Base Database in ServiceMax and SAP systems
• Work with Data Analyst to participate in data clean-up initiatives to improve accuracy of installed base and warranty records.
• Ensure timely and accurate data entry in systems to maintain the integrity of contract records, including PM plan frequencies, work order case creation, and renewal data updates.

Requirements

• Minimum Diploma and Bachelor’s degree in science, business, or equivalent.
• Minimum 2-3 years of experience in a multinational environment with proven sales support experience supporting service sales and managing service contracts.
• Experience in customer service, service operations and preparation of commercial documentations e.g. service level agreement, quotations etc. are required.
• Proficient in MS Office software (Word, Excel, PDF), SAP, ServiceMAX and SFDC ACE tools.
• Detail-oriented, well-organized, and results-driven, with a strong ability to manage multiple priorities.
• Excellent verbal and written communication skills; fluency in English is required.
• Must be able to work independently with minimum supervision.
• Strong interpersonal skills, a collaborative mindset, and a team-oriented attitude.
• Experience in supporting service sales and managing service contracts and working in a commercial environment and/or healthcare industry is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.