Service/Repair Engineer

Bruker; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading company in scientific instruments is seeking a Service / Repair Engineer in Penang. This role involves managing the Refurbishment Center, providing field service support, and ensuring customer satisfaction through technical expertise. Candidates should have a degree in Engineering or Science and significant experience in equipment repair and maintenance.

Qualifications

• Minimum 5 years experience with a degree or 10 years with a diploma in engineering.
• Experience in repair & maintenance of high-voltage equipment.
• Customer-facing service experience advantageous.

Responsibilities

• Coordinate workload at the Refurbishment Center.
• Install, modify, and troubleshoot equipment.
• Train customer personnel in equipment operation.

Skills

Technical skills

Customer-oriented

Excellent IT skills

Communication skills

Experience with KPIs

Education

Degree in Engineering or Science

Diploma in Engineering

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications thatimprove the quality of human life. Bruker’s high performance scientific instruments and high valueanalytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular,and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation,improved productivity, and customer success in life science molecular and cell biology research, inapplied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.Today, worldwide more than 8500 employees are working on this permanent challenge at over 90locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinicalimaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology,functional structural and condensate biology, as well as in clinical microbiology and moleculardiagnostics.

Please visit www.bruker.com

The function of Service / Repair Engineer is to actively run the Refurbishment Center in Penang. This function is highly technical and problem solving oriented. With good technical skill levels, this function will cover 80% of the requested refurbishment by himself, the other refurbishments, will be coordinated and processed by either production or suppliers.

This role will also provide Field Service & Support to Bruker AXS installed base in Malaysia, in coordination with the local Service Manager Malaysia. Here they perform customer support activities involving installation, modification, system level troubleshooting and remote hotline support of complex equipment to ensure proper working order.

Responsibilities

in-House Service / Repair Engineer

• Coordination of workload at the Refurbishment Center.
• Refurbish incoming parts as per requirements.
• Inspect incoming goods and coordinate special customer requests together with Order Management team and Customer Service.
• Manage the inventory of returned parts frequently.
• Coordinate the refurbishment parts, which needs to be done via production or suppliers.
• Monitor the performance of Refurbishment Center by tracking KPIs.
• Coordinate with the other AXS factories and Refurbishment Center on workload, process improvement and resource allocation.
• Monitor the stock levels of refurbished parts together with AXS Global Supply Chain Manager.

Field Service Engineer

• Install, modify, system level troubleshooting on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead.
• Support customer needs by communicating with factory personnel e.g., technical support and development.
• Train customer personnel in equipment operation, applications.
• Customer account management.
• Provide necessary information and reports to Service Management, Customers, and Team Leaders.
• Conform at all times to Bruker and customer's safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Complete standard operating procedures, project plans and other documentations as required in a timely manner.

Qualifications

Qualifications:

Degree in Engineering or Science with minimum of 5 years or Diploma in Engineering with minimum of 10 years of experience in:

• repair & maintenance of high-voltage equipment.
• repair or production of electrical equipment.
• use or maintenance of Analytical X-ray Systems a plus.
• customer-facing service experience advantageous.

Skills & Knowledge Requirements:

• Excellent technical skills, customer, and solution oriented
• Excellent IT skills
• Excellent written and verbal communication skills
• Excellent English language skills
• Experience with KPIs and process management is of benefit.

Others:

• Travel Requirement to customers on a "as per needs" basis, estimating to around 25%. Coverage would focus on the norther region of Malaysia.