Service & Operations Executive - Sibu Branch

Alliance Bank Malaysia Berhad; Sibu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A banking institution in Malaysia is seeking a candidate to manage branch transactions and support the Service & Operations Manager. The role involves processing daily transactions, handling inquiries, and ensuring service quality standards are met. Ideal candidates should have experience in branch operations and cash management.

Responsibilities

• Process day-to-day transactions of the branch while ensuring service quality.
• Act as relief for the Service & Operations Manager when absent.
• Manage daily cash holdings and balance transactions at the branch.
• Handle and support first line resolution of inquiries and complaints.
• Support the Service & Operations Manager in driving branch growth.

Job description

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as relief in absent of Service & Operations Manager (SOM).
• Responsible as Chief Cashier/Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible for handling and supporting first line resolution of enquires and complaints.
• Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.